Field Services Engineer III – Cardiovascular

🔥 1 minute ago

🗻 New Hampshire, Massachusetts, +1 more states – Remote

🗻 New Hampshire – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Serve as the primary technical representative for Medtronic Cardiovascular customers and sales and clinical teams • Perform technical assessment, installation, support, servicing, maintenance, and de-installation of cardiovascular systems at customer sites • Provide technical assistance to physicians or technologists during clinical procedures • Perform installations, inspections, verification, corrective maintenance, and preventive maintenance on CV consoles and systems • Maintain and submit technical records and documentation according to regulatory requirements • Provide field experience and updates to office colleagues and databases • Improve service processes and develop and maintain service documentation and procedures • Provide input to Engineering and Manufacturing for CV product upgrades • Develop and deliver technical training to distributors, partners, agents, and technically qualified customer representatives • Participate in design improvement discussions to facilitate new product introductions • Investigate, analyze, and identify trends in technical data related to CV products • Participate in special projects requested by the U.S. Field Service Manager or designee • Provide technical training to physicians, EP technicians, and department managers at customer sites • Collaborate with Field Service, Technical Service, Marketing, Quality, Production, and Engineering teams

🎯 Requirements

• High School Diploma or equivalent required • 4 years of technical, clinical field service, or clinical customer support experience • Individuals must reside within 60 minutes of Boston Logan International Airport (BOS) • Must have a valid driver's license and active vehicle insurance policy • Driving record will be reviewed as part of the application • Must be able to drive approximately 75% of the time within the assigned territory • Must be able to undertake frequent overnight travel and over 75% travel • Unrestricted U.S. work authorization required at hire and throughout employment; sponsorship is not offered for roles below Principal level • Ability to apply electrical, mechanical, thermodynamic, and biomedical engineering principles to troubleshooting • Ability to troubleshoot and technically diagnose medical equipment • Excellent English writing and verbal communication skills • Experience teaching technical subject matter • Excellent time management and attention to detail • Flexibility to travel frequently • Ability to work independently without direct supervision • Extensive direct, face-to-face customer contact and interaction

🏖️ Benefits

• Health, dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps global well-being program • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan for eligible employees • Flexible benefits package • Paid sick time for temporary employees, as required by applicable state law