ECM Territory Manager

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $73k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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MedZed

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

🌍 Social Impact

💰 $6M Venture Round - MedZed on 2021-10

Healthcare • Healthcare Insurance • Social Impact

MedZed is a care navigation and outreach company that locates, engages, and manages care for high-risk, hard-to-reach individuals—especially Medicaid members—with unmanaged clinical conditions and unmet social needs. Using locally based Navigators with lived experience, MedZed delivers hands-on, in-person and remote care management to reconnect members to primary, specialty, behavioral health and social services, close care gaps, and reduce avoidable emergency and inpatient use. The company partners with health plans and community organizations across multiple states to improve outcomes and lower costs for vulnerable populations.

📋 Description

• Lead a team of up to 15 Community Health Navigators to achieve monthly and quarterly performance goals • Oversee effective outreach and member engagement through door knocks and telephonic outreach • Ensure timely completion of assessments and care plans, delivery of quality care, and successful member graduation • Maintain audit readiness and compliance with HIPAA, documentation standards, and state and health plan regulatory requirements • Set clear expectations, model effective behavior, and maintain open communication • Support field-based teams through time spent in the field and engagement with community-based organizations, health plans, and other partners • Teach and coach the team on escalation protocols, panel management, safety expectations, and exceptional member care • Remain available for on-call duties during the scheduled work week and flex the schedule as needed • Meet team performance metrics, goals, and deadlines while motivating staff • Manage day-to-day territory operations, including one-on-one performance and caseload reviews and tracking productivity, growth, member engagement, quality of care, and graduation • Provide ongoing virtual and field-based coaching and development • Provide community-based opportunity resources to the Community Impact Partnership Program Director • Advise Community Health Navigators on SMART goals, interventions, and overcoming member barriers and objections • Proactively and creatively solve issues raised by Community Health Navigators • Support program expansion, staffing needs, and operational enhancements • Hire, manage, and coach staff • Manage Profit and Loss for the territory • Ensure timely review and approval of payroll, expenses, and other territory compliance requirements

🎯 Requirements

• Minimum of 3-4 years’ experience managing others working in health, social, or community services • High School Degree or equivalent • Strong analytical skills and clear understanding and comfort with data, dashboards, and reporting tools • Ability to manage a P & L • Ability to adapt to constant change and work well under pressure in a fast-paced and challenging environment • Ability to solve problems, think critically, and collaborate effectively • Understanding of patient centered care and whole person care models • Ability to meet the physical requirements of the position, including prolonged stationary desk-based computer work, constant computer and office machinery operation, occasional movement within the workspace, occasional lifting of objects up to 10 pounds, and close-range vision for computer work and small print