Software Development Engineer 3 – SDE 3

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MelodyArc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $7.1M Venture Round on 2022-12

Artificial Intelligence • SaaS • B2B

MelodyArc is an all-in-one customer operations platform powered by AI. It enables seamless collaboration between AI and human agents, integrating into existing tech stacks to apply brand policies and resolve customer issues efficiently. MelodyArc combines the strengths of technology and human interaction, offering a cost-effective solution that promises higher resolution rates compared to using automation alone. The platform comes with built-in generative AI to facilitate smooth interactions, minimizing handle times, and ensuring personalized customer experiences by managing complex situations with timely handoffs to human agents. Trusted by leading brands, it streamlines the customer service process by continuously updating enterprise knowledge and executing best practices automatically.

📋 Description

• Design, build, test, and operate scalable backend services that power MelodyArc's orchestration and workflow capabilities. • Partner with the CTO to run, improve, and standardize the code review process. • Review designs and code for peers and mentor engineers. • Lead the technical delivery of multi-sprint initiatives. • Drive system design for reliability, performance, and scalability. • Build secure, compliant solutions aligned to SOC 2 practices. • Own production readiness and participate in incident response. • Partner closely with Product, DevOps, and customer stakeholders.

🎯 Requirements

• 6+ years of non-internship professional software development experience, including hands-on development with NodeJS and TypeScript. • 4+ years of experience in the design and architecture of new and existing systems. • Demonstrable experience leading technical projects. • Experience operating production services. • Experience designing secure systems aligned with SOC 2 Type II or similar compliance frameworks.

🏖️ Benefits

• Equitable Access to Opportunity • Reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs and practices