Epic Template Specialist – Electronic Health Record (EHR)

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Mercy Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Mercy Health is a mission-driven healthcare organization that provides direct patient care, community health services and a range of support and administrative roles. The organization emphasizes the human side of health care, compassionate, values-based service tied to a ministry mission, workforce development for bedside and support staff, flexible benefits and community outreach. Mercy Health positions itself as both an employer and community health provider focused on dignity, unity and social service.

📋 Description

• Engage with multidisciplinary teams, including physicians and support staff, on provider templates, scheduling, and associated clinical workflows • Create, support, and configure workflows and software • Lead stakeholders through process changes and manage change to transform customer, provider, and employee experience • Participate in template development and design, workflow redesign, and standardized SOP development • Apply creativity and problem-solving to configuration improvements, patient access optimizations, and software upgrades • Serve as a subject matter expert on Epic Cadence template functionality, maintenance, and support • Ensure Epic workflows reflect clinical workflows and support ease of use for clinical teams • Analyze and design workflows, including integrations with other applications • Assess and collaborate on system workflows to maintain optimal end-user experience • Lead workgroups to identify, recommend, and own template scope of work • Maintain technical environments in production and non-production according to quality standards • Lead communications plans and stakeholder education • Lead training and education for various audiences in coordination with training teams and end-user sponsors • Identify and unify best-practice workflows across users and departments • Implement strategies to improve client performance and end-user satisfaction • Lead continuous process-improvement projects and prioritize enhancements with stakeholders • Assess root issues and prepare leadership summaries with potential solutions and recommendations • Independently lead teams addressing problem areas, including timelines and communications • Own highly integrated issues and coordinate required stakeholders • Create and maintain documentation on template best-practice workflows • Create and maintain client-facing engagement documentation, including decision and SBARD documents

🎯 Requirements

• Epic Cadence Certification or 2 years’ experience in a scheduling capacity or as a practice manager within an Optimized BSMH department • Epic Cadence Certification required within the first 90 days of employment • Customer service knowledge, skills, and abilities required • Combination of post-secondary education and experience may be used in lieu of a degree • In-depth knowledge of Epic Cadence applications and template functionality • Expertise in workflow analysis and design • Understanding of integrations with other applications • Experience maintaining technical environments in production and non-production • Ability to lead communications, training, and education for varied audiences • Ability to identify and implement best-practice workflows and continuous process improvements • Ability to assess root issues and recommend solutions • Ability to independently lead teams and manage timelines and stakeholder communications • Ability to manage highly integrated issues and coordinate stakeholders • Ability to create workflow, client-facing, decision, and SBARD documentation

🏖️ Benefits

• Competitive pay • Incentives • Referral bonuses • 403(b) with employer contributions (when eligible) • Medical coverage • Dental coverage • Vision coverage • Prescription coverage • HSA/FSA options • Life insurance • Mental health resources and discounts • Paid time off • Parental leave • FMLA leave • Short- and long-term disability • Backup care for children and elders • Tuition assistance • Professional development support • Continuing education support