Program Manager – Complex Chronic Disease, Clinical Services

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 10%

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Mercy Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Mercy Health is a mission-driven healthcare organization that provides direct patient care, community health services and a range of support and administrative roles. The organization emphasizes the human side of health care, compassionate, values-based service tied to a ministry mission, workforce development for bedside and support staff, flexible benefits and community outreach. Mercy Health positions itself as both an employer and community health provider focused on dignity, unity and social service.

📋 Description

• Lead the planning, implementation, operationalization, scaling, and continuous improvement of enterprise-wide programs across ambulatory, virtual, and specialty care settings • Partner with clinical, operational, digital health, informatics, quality, finance, and physician leadership teams • Oversee a portfolio of strategic initiatives focused on patient outcomes, care experience, access, and value-based performance • Establish program governance, stakeholder engagement, KPIs, workflow design, technology implementation, vendor management, regulatory readiness, and executive performance reporting • Develop program charters, roadmaps, implementation plans, business cases, budgets, operational models, policies, procedures, specifications, requirements, schedules, and status reports • Coordinate multidisciplinary teams and lead change management activities to drive adoption of new workflows and care models • Establish milestones, risk mitigation plans, and executive reporting processes • Assess operations and develop implementation strategies for readiness, compliance, and performance success • Identify process improvement opportunities and recommend corrective actions • Lead product and service go-live events and analyze market relationships and needs • Coordinate system-wide initiatives with vendors, informatics, and frontline service providers • Standardize processes, reporting, and approaches across organizational divisions • Track and interpret KPIs and business-to-business operational data for regional, market, and system management • Support quality control standards and policy work, including reporting, control evaluation, remediation, and monitoring • Facilitate and lead teams, groups, meetings, and discussions • Maintain knowledge of healthcare trends, compliance regulations, standards, and directives • Provide feedback to subject matter experts on products and services and suggestions for future program development

🎯 Requirements

• 4 year/ Bachelors Degree, Specialty/Major: Healthcare, business administration, finance, analytics, informatics or related field (required) • 5+ years of experience in healthcare program management, clinical operations, population health, quality improvement or project management experience (required) • Chronic disease management knowledge • Value based care models • Healthcare operations and delivery • EMR systems (preferably EPIC) and integration • Program and project management skills • Ability to develop KPIs, dashboards and performance improvement plans • Leading through influence and leading multi disciplinary teams • Executive level stakeholder engagement • Change management • Scaling operational initiatives across multiple sites of care • Lean/principles • Verbal, written and presentation communication skills • Strong analytical, organizational and problem solving skills

🏖️ Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support