Registered Nurse – Transfer Center Specialist

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Mercy Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Mercy Health is a mission-driven healthcare organization that provides direct patient care, community health services and a range of support and administrative roles. The organization emphasizes the human side of health care, compassionate, values-based service tied to a ministry mission, workforce development for bedside and support staff, flexible benefits and community outreach. Mercy Health positions itself as both an employer and community health provider focused on dignity, unity and social service.

📋 Description

• Coordinate patient transfer logistics using client-defined workflows to support patient acceptance and bed placement • Identify the appropriate level of care, accepting provider, consultation, and access for referrals from hospitals, clinics, extended care facilities, and physician offices • Work directly with clinicians to communicate accurate clinical presentations, facilitate timely access and bed assignment, and document accurate patient information • Use critical thinking and clinical decision-making to develop appropriate destination plans of care • Use EHR, telephony, and office systems to support operations, ensuring accurate and timely data entry and protection of PHI • Make recommendations based on clinical information, patient or physician preferences, and transferring and receiving facility capability and capacity • Act as liaison between physicians, hospital staff, outside agencies, patients, and client facilities • Monitor individual and team compliance and performance • Support process changes and regulatory and quality initiatives • Apply knowledge of EMTALA, Ethics and Compliance, quality initiatives, and HIPAA • Report safety, compliance, and operational risks through the defined chain of command and recommend resolutions or improvements • Work with providers and healthcare professionals to ensure timely acceptance, access to appropriate care, and bed assignment • Participate in process improvement, professional development, peer review, and shared leadership • Assist with quality data collection, trend and report barriers to patient access and throughput • Perform other tasks and analysis as requested or directed

🎯 Requirements

• Active Registered Nurse (RN) licensure — required • Active multistate/compact RN licensure, if applicable based on state of residence — required • Associate Degree of Nursing or diploma (ADN) — required • 1 year of acute care experience — required • Must maintain active RN licensure within the states where transfer center services are provided • Designated workspace with a locked door, per HIPAA regulations • Secondary work location meeting HIPAA regulations recommended for power outages • Minimum internet speed of 100 Mbps download and 20 Mbps upload at primary and secondary work locations • Proficiency in EHR data entry, telephony systems, and office systems • Microsoft Office tools, including Outlook, MS Teams, Excel, and Word • Ability to review and interpret patient transfer case information • Ability to escalate or inform regarding patient status changes • Ability to record tasks and conversations regarding patient transfers • Critical thinking and clinical decision-making skills • Excellent oral and written communication skills • Bachelor’s degree of nursing (BSN) — preferred • 3+ years of acute care experience — preferred • Healthcare contact center experience — preferred • Epic electronic health record experience — preferred • Genesys contact center experience — preferred • Ability to work assigned shifts, including days, evenings, nights, every other weekend, rotating holidays, and on-call coverage • Ability to work the assigned schedule for at least six months before requesting a schedule change

🏖️ Benefits

• Competitive pay • Incentives • Referral bonuses • 403(b) with employer contributions (when eligible) • Medical coverage • Dental coverage • Vision coverage • Prescription coverage • HSA/FSA options • Life insurance • Mental health resources and discounts • Paid time off • Parental leave • FMLA leave • Short-term disability • Long-term disability • Backup care for children and elders • Tuition assistance • Professional development • Continuing education support • Work-at-home arrangement • Secondary work location supported for power outages, subject to HIPAA regulations