Program Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Meridian Services

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1980

🏥 Healthcare

🌍 Social Impact

Healthcare • Social Impact

Meridian Services is a Minnesota-based provider of long-standing social and care services that supports people with disabilities, individuals with mental health diagnoses, and the elderly. The organization delivers residential services, tailored home-based supports, and case management (the Case Management Department serves roughly 2,500 elderly, 1,500 people with mental health diagnoses, and more than 1,000 persons with developmental disabilities). Meridian emphasizes person-centered practices, self-determination, self-advocacy, community inclusion, transportation support, and skill development. The company highlights national accreditation, a 25-year history, multilingual communication options, ADA-compliant materials, and an organizational commitment to diversity, equity, and social justice.

📋 Description

• Lead participant onboarding, orientation, training, and enrollment paperwork • Provide ongoing, person-centered customer support to participants and employees regarding program requirements, technology, employee management, issues, and corrections • Serve as the primary liaison between participants, employees, state agencies, case management agencies, and internal departments • Provide initial Electronic Visit Verification (EVV) training and support participants and employees with EVV and other program systems • Serve as a subject matter expert on state program rules, regulations, and internal policies • Provide guidance to participants, employees, and internal staff • Document participant and stakeholder communications through Customer Support tickets • Monitor issues and trends, and ensure timely resolution and follow-up • Manage program communication and administrative systems • Support program monitoring by tracking participant success, service quality, caseload needs, and other program metrics • Coordinate with supervisors and internal departments to address participant concerns, grievances, personnel matters, and contracted service requirements while following appropriate chain-of-command procedures • Maintain a high standard of customer service and operational efficiency, including timely response to calls, emails, and inquiries supporting positive participant satisfaction

🎯 Requirements

• 4-year degree in Social Work, Psychology, Sociology, or other human service fields preferred • Experience with or knowledge of State programs • Ability to pass Department of Human Services background check • Valid Driver’s License and Valid Car Insurance • Ability to drive, as needed, to meet the needs of the Program Coordinator role • Applicant must be located in the state of South Carolina

🏖️ Benefits

• Full-Time benefits • Paid Time Off