Program Coordinator

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Battery Network

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1994

⚡ Energy

📦 Logistics

🤝 B2B

Energy • Logistics • B2B

The Battery Network is a nationwide battery collection, stewardship, and recycling organization (formerly Call2Recycle) that connects consumers, collection sites, manufacturers (stewards), and processors to enable safe, compliant end-of-life battery management. The organization operates thousands of drop-off locations, a drop-off locator, collection kits and safety supplies (OneDrum), shipping and bulk-shipping portals, stewardship reporting and compliance services, and dedicated programs for e-bike, high-energy, and EV batteries. Its mission emphasizes safety, regulatory compliance, logistics, and circular-material recovery to keep valuable battery materials in circulation and out of landfills.

📋 Description

• Support day-to-day operations of 1–3 state stewardship programs • Serve as program ambassador and first-level contact for collection-site customers • Deliver program value throughout the customer journey • Onboard customers as subject matter expert through all stages of onboarding, using individual outreach and automation • Manage high-volume activities via phone, email, and website accurately and promptly • Conduct regular outreach through site visits, phone, and email to support customer satisfaction and meet KPIs • Collaborate with senior leadership, project teams, and internal departments to optimize account relationships and collection program performance • Maintain complete and accurate customer records • Compile data-based metrics and analyze dashboards and reports • Recommend continuous improvements based on program performance and customer activity • Ensure regulated state performance goals, accessibility targets, and battery collection volumes are met • Partner with Customer Success to address collection-site requests • Prepare for and attend relevant regional recycling conferences • Travel up to approximately 50% for customer visits, training, meetings, and occasional organization-wide meetings

🎯 Requirements

• Minimum three (3) years of relevant experience in program coordination, customer service, inside sales, account support, or a related field; OR Bachelor's degree and a minimum one (1) year of proven program coordination, program management, customer support, sales, customer service, or related experience • Understands the interdependence of activities required to deliver best-in-class sustainability and recycling initiatives • Must be authorized to work lawfully in the United States for The Battery Network, with or without sponsorship • Experience supporting high-growth, customer-facing programs or initiatives preferred • Strong proficiency in Microsoft Office; experience with CRM software preferred • General understanding of recycling, environmental, stewardship, or sustainability industries preferred • Working knowledge of environmental, sustainability, retail, nonprofit, or producer responsibility organization environments preferred • Exposure to environmental regulations, compliance programs, or stewardship initiatives preferred • Ability to manage multiple projects and meet time-sensitive deadlines • Strong analytical and problem-solving abilities • Strong attention to detail, accuracy, and organizational skills • Excellent written, verbal, and interpersonal communication skills • Strong relationship-building and customer-focused stakeholder interaction skills • Ability to collaborate with colleagues, customers, contractors, and partners • Ability to exercise sound judgment, maintain confidentiality, work autonomously, and demonstrate urgency • Strong planning, organization, and prioritization skills • Ability to multitask and adapt in a fast-paced, evolving environment • Quick grasp of business concepts and ability to learn new programs, systems, and processes rapidly • Thirst for learning and naturally curious mindset • Cover letter and resume required • Availability for phone and video interviews

🏖️ Benefits

• Annual, impact-based bonus eligibility • Flexible scheduling where roles allow • Work-life balance support • Benefits package supporting employee health and wellness, time off, and productivity • Occasional organization-wide meetings