Coordinator, Program Operation – Central Programs

🕒 Yesterday

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Road Scholar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1975

✈️ Travel

🏨 Hospitality

📚 Education

Travel • Hospitality • Education

Road Scholar is a not-for-profit organization that offers educational travel and lifelong-learning adventures for adults (primarily age 50+), combining guided, themed trips around the world with online lectures and community programs. Founded in 1975 as Elderhostel, it provides multi-day learning-focused travel, resources like financial aid and solo-traveler support, and curated collections of trips spanning hundreds of destinations and special-interest topics.

📋 Description

• Support multiple Operations Managers on up to 25 program itineraries across diverse product lines and program types • Coordinate and confirm program logistics, including hotel accommodations, field trips, transfers, meals, special needs, and additional program staff • Manage multiple timelines and deadlines while ensuring accuracy, organization, and timely delivery • Support negotiation and vendor management of contracts and agreements within program and vendor budgets • Respond to complex customer service requests and address program questions and special requests • Analyze enrollments and space allotments daily to optimize capacity within contractual deadlines • Assess and resolve program issues before and during program execution, escalating complex situations when necessary • Assist with pre-program briefings for on-site program staff • Review programs and reconcile financial details and vendor, staff, and other expense invoices post-program • Collaborate with Program Administration and Program Services teams to create and distribute accurate materials and reports on time • Develop comprehensive knowledge of program content and destinations for assigned regions • Attend and work on certain programs related to the position

🎯 Requirements

• Bachelor's Degree preferred or equivalent experience • 2-3 years relevant experience • Experience in a fast-paced business environment • Ability to manage multiple or competing priorities and meet tight deadlines • Strong relationship management skills • Analytical skills and high attention to detail • Excellent verbal and written communication, interpersonal, and problem-solving skills • Ability to work collaboratively in a multifunctional team environment • Strong system skills; comfortable in a complex environment • Ability to manage and maintain work in multiple systems • Moderate travel and some evening and weekend work required • Required to attend and work on certain programs related to the position • Cover letter required with resume

🏖️ Benefits

• Medical, Dental and Vision Insurance (with a substantial employee subsidy!) • 403(b) Retirement Plan with a company match of 5% after 1 year of employment • Up to 20 days of PTO annually, accrued every payroll cycle • Paid week off at the end of December, in addition to PTO • Generous employee discounts on Road Scholar programs • Optional IATA membership • LinkedIn Learning access • Other professional development opportunities • Fully remote work environment