Director of Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $148k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Merit America

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Merit America is an educational organization focused on providing skills-based training for individuals looking to start or advance technology careers. The company offers programs in IT support, data analytics, UX design, cybersecurity, project management, and Java development, among others. Learners can gain industry-recognized credentials through flexible online courses while continuing to work or manage other responsibilities. Merit America supports students with career coaching and job success teams, aiming to ensure employability and career advancement. The program is designed to be accessible with no upfront costs, allowing payment after securing employment, and it offers a supportive community of peers and alumni.

📋 Description

• Serve as the connective tissue of Meritus College, ensuring priorities, information, and decisions move effectively across functional areas • Ensure teams have the clarity and infrastructure they need • Proactively identify and unblock issues and escalate issues as needed • Serve as a trusted first line of feedback and thought partnership across the organization • Build systems, operating rhythms, and infrastructure as the College grows • Drive alignment and accountability across Functional Leads through status meetings, 1:1 connects, and follow-ups • Introduce and standardize practices, tools, and approaches that strengthen execution and communications • Maintain visibility across College workstreams, connecting priorities, dependencies, decisions, and information • Identify and resolve blockers and escalate issues to leadership when needed • Build a supportive culture among Functional Leads • Own and improve operating rhythms, meetings, workflows, and ways of working • Design and implement solutions for gaps in systems, processes, communication, or ownership • Bring structure and momentum to ambiguous work and emerging priorities • Own College-wide forums, including All Hands meetings, and develop materials and sharebacks • Shape communications for Merit America staff and leadership • Support change management and build practices and rituals that strengthen communication, collaboration, accountability, recognition, and culture • Serve as a trusted thought partner and first line of review • Surface patterns, risks, opportunities, and organizational needs to leadership • Develop first drafts of narratives, presentations, and materials for College leadership • Partner with leadership on complex or ambiguous challenges

🎯 Requirements

• Committed to Merit America’s mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers • Demonstrated history of embodying our values • Shared sense of responsibility and ownership for collective work and positive community impact • Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference • Passionate about fostering an inclusive workplace culture • 10+ years of relevant experience, ideally including Chief of Staff, operations, consulting, program management, or similar roles in complex, multi-stakeholder organizations • Bachelor's degree required • Experience building in a 0→1 environment, including a startup, agency, nonprofit, or fast-scaling organization • Track record of creating and rolling out structure, systems, and processes • Highly organized with strong program management instincts and attention to detail and follow-through • Exceptional stakeholder management skills • Systems thinking and proactive problem-solving ability • Strong executive communication skills, including synthesizing complex information into narratives, presentations, recommendations, and decisions • High capacity and resourcefulness, with comfort moving between strategic thinking and hands-on execution • Comfort with AI and emerging technologies and judgment about their appropriate use • Sound judgment and executive presence • Candidates must reside within the 50 states or District of Columbia • Full authorization to work in the 50 U.S. states and the District of Columbia • Merit America does not offer employment visa sponsorship

🏖️ Benefits

• Medical, Dental and Vision insurance (100% Paid Employee Only Coverage) • Flexible Spending Account and Health Savings Account • Dependent care Flexible Spending Account • Health Reimbursement Account fully funded by Merit • Education & personal development reimbursement • Catalog of courses for professional learning and development • Short and long-term disability • Flexible PTO (after a 90-day introductory period) • Paid Parental Leave and Adoption benefits (after 1 year of employment) • 11 federally recognized holidays • 2 week holiday office closure in December/January • 401(k) retirement plan with automatic Merit contribution • Wellness Benefits/Wellness Resources • Discount perks at work program • Phone/technology stipend • Home office setup stipend • Affinity groups and community building via virtual, in-person, and/or regional meetups