Customer Service Representative

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Method Workers' Comp

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

Insurance • B2B • Enterprise

Method Workers' Comp is a company that specializes exclusively in workers' compensation insurance. With a focus on delivering industry-leading results through comprehensive and exclusive programs, Method Workers' Comp provides a wide range of services, including claims administration, managed care, and premium audit, particularly targeting underserved industries and tough-to-place accounts. Known for their exceptional customer service and fast, efficient policy management through leading-edge technology, they cater to a variety of industries across all non-monopolistic states in the United States. Method Workers' Comp is committed to supporting agency partners and offers competitive commissions through both exclusive markets and independent agents.

📋 Description

• Manage a high volume of inbound and occasionally outbound calls with a focus on customer satisfaction • Answer and resolve email inquiries related to loss run requests, first notices of loss, and document delivery to agents and insureds • Manage and resolve task queues related to front-end functionalities (submissions, information requests, post-bind audits, etc.) • Assist in creating and maintaining call scripts and internal knowledge bases to consistently provide exceptional service to agents and insureds • Uphold standards of excellence by exceeding individual and department metrics with respect to call quality, transfer rates, escalations, and overall satisfaction • Perform other duties as assigned

🎯 Requirements

• Superior phone etiquette and listening skills • Excellent customer service • Attention to detail • Ability to work calmly under pressure • Ability to use initiative and work in a team environment • Proficient in Microsoft Office Suite, G Suite, or similar software • Comprehension of a task-based workflow system

🏖️ Benefits

• Competitive compensation • 401(k) plus matching • Health benefits (including HSA Contribution) • Paid disability • Paid parental leave • Professional development opportunities • Hybrid/remote work environment