Senior Programmer – CSM, CA

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🖥 Software Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Metrc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Venture Round on 2018-10

Consulting • Logistics • Healthcare

Metrc is a company that specializes in track-and-trace technology for the cannabis industry, providing end-to-end supply chain visibility. Established in Colorado in 2011, Metrc has pioneered a solution that combines advanced software, RFID technology, and a secure database to track cannabis from seed to sale. Metrc provides tools to streamline compliance, support tax revenue accounting, and secure regulated markets. Additionally, it offers support and training to ensure effective use of its platform. The company partners with various states and regions across the United States, including California, Virginia, and Colorado, to implement its supply chain solutions.

📋 Description

• Participate in client services delivery for state and Metrc-defined strategic efforts and deliverables • Collaborate with developers, product owners, and the Metrc Data team on requirements and defects • Create and refine process, user, and testing documentation • Create and refine data outputs and visualizations in various formats • Manage client services in data delivery, contract documentation, testing, and operational areas • Lead cannabis industry outreach and local jurisdictional customer management for California’s local team • Foster client-agency and customer relationships through communication, system and regulatory knowledge, customer-goal alignment, and productive meetings • Support customer onboarding, training, enablement, adoption, and account management • Explain Metrc capabilities, product benefits, released features, roadmap direction, and product-usage opportunities • Monitor customer satisfaction, product usage, support activity, adoption indicators, risk metrics, and account risks; provide proactive insights • Support retention, renewals, account growth, and upsell/cross-sell opportunities • Capture and communicate customer feedback, risks, opportunities, and product ideas to internal stakeholders • Support escalations and issue resolution by coordinating resources, tracking progress, escalating appropriately, and communicating updates • Coordinate Customer Success activities with Product, Support, Finance, Legal, Government Affairs, Implementation, Marketing, Training, and other teams • Maintain state-specific system, process, customer, risk, milestone, implementation, and outcome documentation in SFDC, SharePoint, and other systems • Support QBRs, business reviews, customer meetings, onsite visits, webinars, reports, and trainings • Organize internal teams for price increases, contract extensions, procurements, and customer communications • Participate in special events as a Metrc subject matter expert • Assist with quality assurance and quality control for California’s local team • Assist the state technical team in managing data tools and assets • Maintain awareness of customer environments, regulations, laws, competitive landscape, and state-specific adoption needs • Perform other duties as assigned

🎯 Requirements

• 18 months experience in a development or configuration environment utilizing agile development processes • 12 months experience managing and performing activities related to technical and business requirements in support of a SaaS solution • 24 months experience delivering software customizations, configuration updates, or developing database extracts and reports • Experience translating customer business needs into actionable data insights • Experience analyzing data to ensure business needs and technical requirements are met • Experience managing delivery of mission-critical services to customers • Preferred experience with government projects • Preferred background in regulated cannabis industry and government policies • Candidates must live within the state of California • May require travel ranging up to 50% of work time • Ability to work in a remote environment and frequently sit, talk, hear, operate equipment, read technical information, and use a keyboard and mouse

🏖️ Benefits

• Fully remote work environment • Travel opportunities, potentially up to 50% of work time • Equal employment opportunity and consideration for advancement • Reasonable accommodation for individuals with disabilities