Help Desk Technician – Part-Time

Job not on LinkedIn

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MetroSys, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

MetroSys, Inc. is a company that offers a wide array of technology and staffing solutions. The company specializes in IT solutions, technology and infrastructure services, data migration, data protection, and managed services. Additionally, MetroSys provides staffing solutions to create a flexible workforce, offering talent search, referrals, and payrolling services. The firm prides itself on challenging the status quo and employs a team-oriented approach to solve complex business challenges. MetroSys aims to connect clients with experienced professionals and industry veterans in information technology.

📋 Description

• Manage employee onboarding, offboarding, and ongoing user lifecycle activities, including account creation, access changes, licensing, and deactivation • Provide remote Tier 1 and Tier 2 help desk support, handling approximately 6 support tickets per day • Administer Microsoft 365, Entra ID, and Intune environments, including user accounts, access permissions, and device management • Assist with laptop and endpoint provisioning, enrollment, configuration, and troubleshooting using Intune and GoExceed • Troubleshoot Microsoft 365 applications, Microsoft Copilot, Adobe applications, and general end-user software issues • Provide remote troubleshooting and technical assistance using ScreenConnect • Manage and resolve support tickets through Jira, ensuring timely updates, accurate documentation, and appropriate escalation • Support Azure Virtual Desktop (AVD), including user access, connectivity, and basic troubleshooting • Assist with Mimecast administration, including email security, quarantine management, and email delivery troubleshooting • Maintain user accounts, security groups, application permissions, and access controls in accordance with established IT policies • Document recurring issues, troubleshooting procedures, and user lifecycle processes • Coordinate with internal IT teams on escalated incidents and infrastructure-related issues

🎯 Requirements

• 2+ years of experience in a Help Desk, IT Support, or Desktop Support role • Hands-on experience with Microsoft 365 administration, Microsoft Entra ID, and Microsoft Intune • Experience with user onboarding, offboarding, account provisioning, and access management • Familiarity with remote support tools such as ScreenConnect • Experience working within a ticketing platform such as Jira • Strong troubleshooting skills across Windows environments, Microsoft applications, and remote endpoints • Ability to work independently in a remote environment with minimal supervision • Strong communication, documentation, and customer service skills • Preferred: Experience supporting Azure Virtual Desktop (AVD) • Preferred: Familiarity with Mimecast email security administration • Preferred: Experience troubleshooting Microsoft Copilot and Adobe applications • Preferred: Exposure to GoExceed or similar device provisioning and lifecycle management platforms • Preferred: Experience supporting geographically distributed or remote-first organizations • Preferred: Familiarity with endpoint security, MFA, and Microsoft 365 security best practices

🏖️ Benefits

• Competitive salary and benefits package for full-time employees • Work-life balance • Team-oriented company culture • Diversity-focused workplace

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