Client Support Analyst

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $56k - $99.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Milliman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1947

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Milliman is an independent global actuarial and consulting firm founded in 1947 that provides expertise in insurance, healthcare, retirement and employee benefits, risk management, and related financial services. The firm combines actuarial rigor, data science, and technology to deliver consulting, modeling, software, and advisory solutions to public- and private-sector clients addressing challenges such as healthcare costs, market volatility, climate risk, and program design. Milliman operates worldwide with multidisciplinary teams including actuaries, data scientists, clinicians, and software engineers.

📋 Description

• Provide first-level support to internal and external business users, clients, team members, and vendor partners • Respond to requests involving software bugs and data issues • Assist with designing and maintaining user guides and collateral materials • Navigate the product and troubleshoot to locate files • Investigate issues within data files using Excel and SQL • Master client-facing interfaces to validate underlying data • Test new features and modifications to existing features • Recommend enhancements to improve user experience • Collaborate with developers, product managers, and other team members throughout the development lifecycle • Design and run simple queries to gather data for client issues • Provide continuous communication on resolution status • Convert data into exhibits and PowerPoint slides • Gather details on complex issues and escalate them appropriately • Collaborate with the development team to identify and correct application bugs • Document and record all user requests in a central data repository • Create routine reports and recommend application enhancements based on user support requests • Maintain and modify client user support tools, including FAQs and training videos • Create mass communications about new features and helpful tips, including application splash pages • Identify patterns in data and generate insights

🎯 Requirements

• 2+ years of relevant professional experience, including troubleshooting software products, data analysis, and client-facing end-user support • Experience with process documentation, issue logs, ticketing, etc. • Proficiency in Microsoft Office, notably Excel and Word • Proficiency with data querying tools such as SQL or Microsoft Access • Accustomed to working remotely across U.S. time zones • Excellent professional demeanor when interacting with internal and external stakeholders, users, and support staff • Ability to manage multiple priorities simultaneously • Proactive communication in a virtual work environment; seeks to understand and clarify • Dependable, pragmatic, and able to balance speed, quality, and maintainability • Legally authorized to work in the United States without immigration support or sponsorship from Milliman, now or in the future • Preferred: experience in a regulated or security-conscious environment such as legal, insurance, or finance • Preferred: degree in a related field • Understanding of data warehousing • Reporting and data visualization skills using software such as Power BI

🏖️ Benefits

• Medical, Dental and Vision coverage for employees, dependents, and domestic partners • Employee Assistance Program (EAP) • 401(k) plan with company matching and profit-sharing contributions • Discretionary Bonus Program • Flexible Spending Accounts (FSA) • Paid Time Off (15 days per year for full-time employees; prorated for less-than-full-time employees) • Minimum of 10 paid holidays per year • Family Building Benefits, including adoption and fertility assistance • 11 weeks of paid parental leave for eligible employees • Life Insurance and AD&D with 100% of premiums covered by Milliman • Fully paid short-term and long-term disability • Skills training and career development • Learning and mentoring opportunities • Employee Resource Groups (ERGs)