Digital Support Engineer

🔥 13 hours ago

🥔 Idaho, Oregon – Remote

🥔 Idaho – Remote 🌲 Oregon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide IT and infrastructure support for digital solutions and services in Thermo Fisher Scientific’s Materials and Structural Analysis Division • Work with Sales, support, implementation, and customer teams to ensure smooth introduction, delivery, and support of digital solutions • Provide customers and internal teams with information needed to deploy IT solutions and integrate them with customer infrastructure • Enable remote support capabilities • Consult with local support teams during pre-installation to design infrastructure integrations and answer IT questions • Set up systems for remote diagnostics and health monitoring • Collaborate with development and operations teams on manuals, training, and customer-facing materials • Perform automated deployments using configuration management technology • Support installations within agreed service-level agreements and processes • Troubleshoot and analyze system, software, and infrastructure problems affecting reliability and performance • Support factory and development teams with first deployments, installations, and upgrades of newly introduced systems and modules

🎯 Requirements

• Bachelor or Master degree in ICT, Computer Science, or a technical/software field typically required • Proficient in English, verbally and in writing • Experience in IT application management • Experience with data storage and remote software installations, support, and troubleshooting • Fundamental understanding and hands-on experience with network technologies, including firewalls, content filters, routing/switching, and VLANs • Experience with virtualization technologies such as VMware/KVM infrastructure • Knowledge or experience with monitoring tools, Linux, VMware, automation and scripting, Kubernetes, Ansible, and Docker • Customer-facing skills and ability to work effectively as a teammate • Strong problem-solving skills and analytical approach • Motivation to work in a constantly evolving and highly technical environment • Willingness to travel up to 25% of the time, mainly regionally

🏖️ Benefits

• Fully remote work arrangement • Standard Monday–Friday work schedule • Opportunity to work on meaningful solutions supporting healthier, cleaner, and safer outcomes • Career development opportunities • Exposure to global teams and technical projects