
5001 - 10000 employees
Founded 2004
🤝 B2B
đź’Ľ Consulting
🏢 Enterprise
B2B • Consulting • Enterprise
Mindbridge is one of the fastest-growing business process outsourcing (BPO) companies, providing end-to-end customer experience and back-office services that combine automation, analytics and human teams. They offer omnichannel CX management (chat, voice, email), 24/7 multilingual support, B2B sales, content moderation, creative design and animation, financial & accounting services including KYC and screening, document digitization, market surveys and analytics. Mindbridge serves tech and disruptive companies across fintech, telecom, ride-hailing, food delivery, social media and startups, operating in 25+ languages across EU, MENA, APAC and North America and handling large daily volumes (60k+ emails, 25k+ chats, 110k+ calls, 20k+ surveys).
đź•’ September 3
🇨🇦 Canada – Remote
đź’µ $108k - $121k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
🤖 QA Automation Engineer
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5001 - 10000 employees
Founded 2004
🤝 B2B
đź’Ľ Consulting
🏢 Enterprise
B2B • Consulting • Enterprise
Mindbridge is one of the fastest-growing business process outsourcing (BPO) companies, providing end-to-end customer experience and back-office services that combine automation, analytics and human teams. They offer omnichannel CX management (chat, voice, email), 24/7 multilingual support, B2B sales, content moderation, creative design and animation, financial & accounting services including KYC and screening, document digitization, market surveys and analytics. Mindbridge serves tech and disruptive companies across fintech, telecom, ride-hailing, food delivery, social media and startups, operating in 25+ languages across EU, MENA, APAC and North America and handling large daily volumes (60k+ emails, 25k+ chats, 110k+ calls, 20k+ surveys).
• Apply testing fundamentals and heuristics to identify product risks, edge cases, failure modes, and gaps in expected behaviour • Investigate failures and unexpected behaviour and act on them • Configure and use agentic tools to accelerate test creation, maintenance, analysis, failure triage, and recurring QA activities • Advocate for testability and quality throughout the development lifecycle • Improve the reliability, performance, and scalability of test frameworks, internal tooling, and automated quality gates • Critically evaluate AI-generated outputs and maintain appropriate validation and human oversight • Contribute to test strategies for AI-powered, LLM-based, and agentic product capabilities • Help define evaluation methods for non-deterministic behaviour, including expected behaviour, quality thresholds, regression approaches, and failure analysis • Validate model responses, tool usage, grounding, consistency, error handling, latency, and end-to-end agent behaviour • Collaborate with Engineering, Product, and other technical teams • Share testing patterns, tools, and lessons learned and improve testing effectiveness and delivery speed
• Strong software testing fundamentals, including critical thinking, exploratory testing, test design, risk-based testing, common testing heuristics, and reasoning about customer and product impact • Hands-on experience designing and developing automated tests for modern software applications • Strong programming skills in at least one language commonly used for test automation or engineering, such as TypeScript/JavaScript or Python • Experience with modern test automation frameworks • Experience working with CI/CD pipelines and incorporating automated testing into software delivery workflows • Ability to troubleshoot complex software and automated test failures across application, test, data, and infrastructure layers • Practical experience leveraging AI-assisted development capabilities to automate or improve engineering and QA workflows • Strong collaboration and communication skills across QA, Engineering, Product, and other technical teams • Continuous-improvement mindset and interest in making software quality faster, more scalable, and more reliable • Fulfill requirements necessary to obtain full background check
• May be eligible for bonus awards
Apply Nowđź•’ September 3
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