Support Engineer II

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $97.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Minuteman Security & Life Safety

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📦 Logistics

🎖️ Defense

Healthcare • Logistics • Defense

Minuteman Security & Life Safety is a company specializing in designing, installing, and supporting advanced electronic security and fire alarm systems for over 30 years. They offer a range of unified security solutions including access control, video surveillance, intrusion detection, emergency communications, license plate recognition, and custom software. Their services cater to various industries such as business enterprise, healthcare, education, gaming, government, parking control, property management, public safety, and transportation. Minuteman Security & Life Safety is an enterprise security system technologies provider and service company, committed to ensuring the safety and protection of their clients.

📋 Description

• Provide tier-2 support for security-related issues • Troubleshoot and resolve moderately complex security problems • Coordinate with engineering teams to resolve security incidents • Perform root cause analysis for recurring technical problems • Document resolutions and create customer knowledge base articles • Assist with implementation and deployment of security tools or updates • Mentor junior support engineers and provide training on security technologies • Communicate with customers and keep them informed of issue-resolution progress • Work closely with sales, management, and operations teams to serve customers • Perform other job-related duties as assigned

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent experience • Prior experience in IT support, preferably in a security-focused role • Strong experience with firewalls, VPNs, endpoint protection, and intrusion detection/prevention systems • Solid understanding of cybersecurity principles and best practices • Familiarity with PCI-DSS, GDPR, HIPAA, or other security compliance regulations • Experience with SIEM tools, threat detection, and incident response • Certifications such as CompTIA Security+, CISSP, or CEH are preferred • Strong multitasking and troubleshooting skills • Strong communication skills • Creativity, positive attitude, and a sense of humor

🏖️ Benefits

• Commission eligibility in addition to base salary • Health coverage • Paid holidays • Other benefits • Smoke-free and drug-free workplace

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