Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare • Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• Monitor escalation channels and the Technical Support queue in Zendesk • Investigate complex product, platform, and data-layer issues using Datadog, internal dashboards, and SQL • Reproduce bugs and produce evidence-backed escalations to Engineering • Handle live incidents end-to-end from detection to closure • Coordinate across Support, Engineering, and Product during incidents • Keep stakeholders updated with clear, structured communication • Implement fixes where appropriate, test changes, and hand them to Engineering for final review and sign-off • Perform root cause analysis and post-incident reviews • Translate incidents into learnings that reduce recurrence and improve monitoring • Maintain operational workflows including geofence, facility quizzes, and NFC • Identify trends for prevention • Document troubleshooting guides and investigative learnings • Submit structured proposals turning recurring patterns into actionable improvements • Uphold Clipboard's values, including speed, ownership, and high standards

🎯 Requirements

• Fluent, professional-level English communication, both written and verbal • Comfortable investigating issues with observability tools such as Datadog • Ability to write SQL to interrogate data • Ability to reason about APIs, backend configurations, and feature toggles • Ability to distinguish UI-, data-, and code-level problems • Thorough, evidence-based, and reproducible investigations • Experience or familiarity with Datadog, Sentry, Snowflake, or similar observability and analytics tooling • Familiarity with SQL and reading application logs • Background in technical support, SRE, incident response, or a related engineering-adjacent function • Exposure to AI-assisted coding/agent tooling • Experience in Ops, Support, or CX environments at scale • Ability to work 5 days within a 7-day schedule, including weekends, on assigned shifts • Authorization to work in the country of residence • Reliable headset and stable wired internet connection • Completion of a technical skills assessment, case study, case interview, and voice recording explaining a technical problem to someone non-technical

🏖️ Benefits

• Remote work arrangement • Reliable headset and stable wired internet connection required for the remote setup

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