Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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acre security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🔒 Cybersecurity

🔐 Security

🏛️ Government

Cybersecurity • Security • Government

Acre Security is a provider of market-leading physical and digital security solutions designed to meet various security needs across multiple industries. Since 2012, Acre has focused on delivering robust, tailored, and future-proof digital and physical security services that protect people, property, and data. Their offerings include access control systems, intrusion detection solutions, visitor management, and secure communications networking, all designed to integrate seamlessly and adapt to the evolving security landscape.

📋 Description

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies • Provide technical support to customers via phone, ticketing systems, and other support channels • Troubleshoot software, networking, and system-level issues with a strong focus on customer experience • Continuously test Acre software and integrations to support quality assurance and product reliability • Respond to incoming customer calls and technical inquiries • Participate in an after-hours on-call rotation to support customers 24/7/365 • Maintain accurate documentation and records within support and ticketing systems • Build professional, technical, and product knowledge to improve issue resolution and customer outcomes • Create and maintain weekly or monthly reports as directed by leadership • Support customers across the Western US region as part of the global Support team

🎯 Requirements

• Strong customer service and communication skills • Excellent analytical and troubleshooting abilities • Fluency in English (written and verbal) • Strong organizational skills and attention to detail • Ability to learn quickly and perform effectively in a fast-paced environment • Strong time-management skills with the ability to multitask • Familiarity with Microsoft operating systems and networking fundamentals • Experience in a technical support or customer service role, ideally in a SaaS or call-center environment (preferred) • Exposure to software testing, system integrations, or quality assurance activities (preferred) • Degree in Information Technology, Systems, Engineering, or equivalent practical experience (preferred) • CompTIA certifications (A+, Network+, Security+) (preferred) • Legally authorized to work in the US • Located in the Western United States • Ability and willingness to participate in an after-hours on-call rotation supporting customers 24/7/365

🏖️ Benefits

• Professional development, training, and growth opportunities • Competitive compensation package • Locally compliant benefits • Equal opportunity and inclusive workplace • 24/7/365 customer support on-call participation

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