Quality Assurance Engineer – Conversational AI, Voice Testing

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ LLM Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Design, develop, and execute functional, regression, integration, and end-to-end test scenarios for conversational AI, voice, and customer interaction solutions • Validate conversational flows, intent recognition, entities, utterances, response accuracy, escalation paths, and exception handling • Create and maintain automated test suites to improve testing coverage, efficiency, and release quality • Test voice and telephony interactions, including speech recognition, touch-tone inputs, call routing, transfers, and customer journey workflows • Validate integrations between conversational platforms, backend systems, APIs, and third-party services • Perform system-level and user journey testing across multiple channels • Identify, document, track, and verify defects with developers, solution architects, business analysts, and product teams • Develop test plans, test cases, execution reports, and quality metrics • Participate in requirements reviews and provide quality-focused feedback early in the development lifecycle • Ensure applications meet quality standards, functional requirements, performance expectations, and customer experience goals • Contribute to test process improvements, automation strategies, and continuous quality initiatives

🎯 Requirements

• 6+ years of experience in Quality Assurance, with hands-on experience testing conversational AI, IVR, voice applications, or customer engagement platforms • 3+ years of hands-on experience with Cyara Cruncher, Cyara Velocity, and Cyara Virtual Agent for test design, execution, automation, and reporting • Experience testing conversational AI solutions using AWS Lex and/or Google Dialogflow CX/ES • Knowledge of functional, regression, integration, system, and end-to-end testing methodologies • Understanding of NLU, intents, entities, utterances, context management, fallback handling, and escalation workflows • Hands-on experience validating IVR and voice interactions, including speech recognition, DTMF inputs, call routing, transfers, and call termination scenarios • Experience testing APIs, backend integrations, data exchanges, and contact center workflows across enterprise applications • Experience in test planning, test case design, defect management, execution reporting, and quality assurance best practices • Analytical, troubleshooting, communication, stakeholder collaboration, and documentation skills • Experience with performance, load, stress, and scalability testing of conversational AI and voice applications is nice to have • Familiarity with SIP, telephony protocols, speech recognition technologies, DTMF, and call-routing concepts is nice to have • Experience with test automation frameworks, API testing tools, and CI/CD-enabled QA practices is nice to have • Exposure to Amazon Connect, Genesys Cloud, or other contact center platforms is nice to have • Knowledge of conversational analytics, customer experience monitoring, and AI-driven customer engagement solutions is nice to have

🏖️ Benefits

• Comprehensive compensation and benefits package • Health insurance • Language courses • Relocation program • Remote work flexibility • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Inclusive and supportive work environment • Regular team-building company social events