Operations & IT Director

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Missionwell

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

🤝 Non-profit

💼 Consulting

🤝 B2B

Non-profit • Consulting • B2B

Missionwell is a professional services firm that provides nonprofit-focused finance and accounting, bookkeeping, human resources, and corporate and board support. They supply compliance and governance resources (Form 990 review, nonprofit compliance checklists, charity transparency self-assessments) and target nonprofits including faith-inspired organizations. Missionwell positions itself as an outsourced business office to help nonprofit leaders manage finances, people strategies, and board governance so organizations can focus on mission impact.

📋 Description

• Serve as a strategic partner to the President • Improve cross-functional efficiency and optimize technology and operating systems • Turn operational data into actionable leadership reporting • Establish and maintain operational data governance, reporting, and analytics • Produce standardized monthly corporate reporting on pricing, staffing, capacity, operational performance, and efficiency goals • Lead annual planning processes and reporting for budgets and customer service surveys • Own and improve the end-to-end business development process from proposal development through contracting, invoicing setup, and handoff to service teams • Manage and optimize HubSpot pipeline activity, proposal status, contracting, invoicing, setup, and SLAs • Maintain operational contract records, renewal dates, and transitions to service teams • Lead back-end client onboarding and offboarding, including folder access, shared mailboxes, and technology stack setup • Streamline and facilitate monthly invoicing processes • Create and lead annual technology work plans • Lead cross-functional process and technology improvements targeting at least 30% team-efficiency improvement within 12 months • Study employee interactions with HubSpot, project management SaaS, timekeeping, and Microsoft 365 systems • Design and implement automation projects with vendors or internal teams • Lead pilots, implementation, documentation, shared resources, and transition to ongoing owners • Serve as first point of contact for AI tools and engines and coordinate troubleshooting and vendor maintenance • Manage internal IT structure, systems administration, user access, onboarding/offboarding, permissions, and data security • Manage hardware and communications systems, inventory, servicing, device lifecycle, purchasing, computer setup, and remote phone-system administration • Manage technology vendors, including billing, contracts, implementation, and optimization • Administer systems, user access, folder permissions, and information-management standards • Lead recurring cleanup and governance of shared files and server environments • Audit IT and operations against policies and controls and track corrective actions • Maintain project action items and status updates, complete timekeeping, attend meetings, maintain confidentiality, and perform assigned accounting and finance duties

🎯 Requirements

• Strong analytical and business acumen • Excellent project management, organization, collaboration, communication, and follow-through skills • Judgment, discretion, and adaptability to balance hands-on work with strategic priorities • Demonstrated success evaluating and leading systems implementations, vendor-supported projects, and organizational change from planning through adoption • Experience coordinating AI, automation, or technology-enabled improvements • Practical knowledge of IT governance, cybersecurity, access management, data handling, vendor oversight, and business continuity • Bachelor's degree • Five or more years of progressively responsible experience in business operations, technology coordination, project management, process improvement, or related field • Preferably experience in a small or mid-sized professional-services organization • Experience coordinating Microsoft 365 administration or governance, permissions, SaaS applications, dashboards, workflow automation, and external technology support • PMP, Lean Six Sigma, ITIL, change management, cybersecurity, or AI certification or comparable training is helpful but not required • Accurate project action items and status updates in project management tools • Accurate and timely timekeeping • Strict confidentiality • Ability to read, write, communicate effectively, and perform payroll-related mathematical calculations • Ability to work extended periods at a computer • Ability to lift and carry up to 25 pounds occasionally • Dedicated workspace and reliable high-speed internet access

🏖️ Benefits

• Fully remote position • Occasional travel may be required • Dedicated, distraction-free workspace for confidential conversations and payroll work • Reliable high-speed internet access and ability to work securely remotely

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