IT Incident Management Specialist

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🔥 0 minutes ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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MKS2 Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

🤝 B2B

🔒 Cybersecurity

B2B • Cybersecurity • IT Services

MKS2 Technologies is a technology business established in 2008 that provides services to the Federal Government and commercial clients. The company focuses on defining missions, employing domain knowledge, formulating strategies, and implementing solutions. Built on values instilled by its founder, a former combat veteran, MKS2 emphasizes long-term relationships and effective communication to ensure project success. They are known for their expertise in IT enterprise solutions and cybersecurity initiatives, serving various clients across the science and technology sectors.

📋 Description

• Improve technology supporting the VA through incident and event management • Collaborate with enterprise monitoring and operations teams • Maintain accurate and up-to-date Knowledge Articles • Ensure Event Management dashboards are configured accurately • Confirm maintenance schedules and business impact hours

🎯 Requirements

• 5+ years of experience with systems administration and operations • 5+ years of IT documentation support such as standard operating procedure creation, requirements capture, playbook creation/updating, etc. • 5+ years of experience monitoring and troubleshooting with two or more of the following APM tools, including AppDynamics, DynaTrace, Splunk, Aternity, or SolarWinds • 2+ years of experience with monitoring and troubleshooting of applications logging to Splunk • Experience with using Microsoft Office, including Word, Excel, PowerPoint, and SharePoint • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements • Bachelor's degree in Computer Science, Engineering, or Math and 5+ years of experience in a professional environment or 13+ years of experience in a professional environment in lieu of a degree.

🏖️ Benefits

• Health insurance • Professional development opportunities