IT Support Specialist

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🔥 23 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Propeller Industries

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

💸 Finance

🤝 B2B

💰 Private equity on 2020-09

Finance • B2B • Professional Services

Propeller Industries is an enterprise-grade financial services firm that partners with high-growth startups and emerging companies to provide fractional CFO, accounting, and strategic finance support. With roughly 250 professionals across three continents and nearly 17 years of experience, Propeller offers services including financial planning & analysis, trade spend management, accounting, transaction advisory, and CIO services, all backed by a proprietary technology platform for data and workflow optimization. They primarily serve CPG, e-commerce/DTC, technology, professional services, blockchain, and healthcare clients at venture and growth stages, positioning themselves as a long-term outsourced finance partner for ambitious businesses.

📋 Description

• Delivers an exceptional end-user experience through clear communication, responsive follow-through, and strong advocacy for user issues within IT • Serves as the first point of contact for end users seeking technical assistance via email, ticketing system, and chat • Diagnoses and resolves issues through remote troubleshooting, asking targeted questions to identify root cause • Provides Tier 1 and Tier 2 support and manages clean hand-offs to Tier 3 when appropriate • Executes employee onboarding and offboarding, including provisioning and deprovisioning of software licenses, accounts, and access; imaging and building machines; and coordinating equipment delivery • Administers Microsoft 365 and Entra ID, including user account, license, and group management • Supports endpoint management and device enrollment through Intune and Autopilot, including imaging and configuration workflows • Supports basic security operations, including MFA and conditional access administration, phishing response, and general security hygiene • Maintains IT asset and inventory management for both hardware and software • Creates and maintains knowledge base articles and process documentation; identifies and recommends improvements to existing processes • Provides feedback on global documentation to ensure efficient, consistent troubleshooting across the team • Provides occasional after-hours support for emergencies and planned maintenance

🎯 Requirements

• Associate degree in Computer Science, Information Technology, or related field, and/or 3–5 years of equivalent work experience • IT project experience as a major contributor is a plus • Must possess personal tact, discretion, and good judgment, with excellent interpersonal, written, and verbal communication skills • Problem-solving skills, including the ability to identify and evaluate an appropriate course of action • Extensive knowledge of Microsoft Windows operating system • Microsoft Office 365 and related services • Working knowledge of Microsoft technology stack, including Active Directory / Entra ID, M365, Azure, and related products • Desktop/laptop imaging methodologies (Intune) • Software packaging, app deployment, and automated software installation (Intune) • Identity and access management fundamentals, including user lifecycle, licensing, and MFA • Remote support / remote access tools • A/V conference technology (Microsoft Teams) • Fundamental awareness of scripting languages (VBScript, PowerShell, etc.) • Networking fundamentals (TCP/IP, DNS, DHCP)

🏖️ Benefits

• Generous Paid Time Off and Holiday pay • Comprehensive health benefits plus dental, vision, short and long-term disability, and life insurance • HSA contribution • Paid Family Leave • 401k match • Remote Work • Professional growth opportunities