Senior Director, Transportation Operations

Job not on LinkedIn

🔥 1 minute ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $115.3k - $145k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare • Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Lead the financial and operational performance of an assigned market portfolio, including complex markets and client relationships. • Oversee transportation operations, provider network performance, client relationships, compliance, and market financial results. • Own market P&L and financial performance, including revenue, margin, operating expense, unit cost, utilization, membership, trip volume, and accounts receivable. • Identify financial and operational variances and lead corrective action to improve profitability. • Own contractual and operational performance across transportation, provider network, member experience, reporting, and service measures. • Direct provider capacity, performance, mode mix, rates, network development, readiness, compliance, and service reliability. • Represent Modivcare with state agencies, MCOs, regulators, client executives, providers, industry organizations, and other external stakeholders. • Ensure execution and resolution of contractual, compliance, audit, CAP/PIP/QIP, and other performance exposures. • Lead market and executive performance reviews, presenting results, risks, root causes, remediation, and recommendations. • Improve market economics through repricing, network optimization, mode strategy, process improvement, and technology. • Support RFPs, contract negotiations, amendments, renewals, expansions, and growth opportunities. • Lead market implementation and de-implementation activities, cross-functional handoffs, operational readiness, and continuity of service delivery. • Lead through a matrixed operating model by establishing ownership, priorities, timelines, and escalation paths. • Translate enterprise priorities into market execution and drive continuous improvement. • Determine organizational structure, staffing, and resource allocation. • Lead and develop market leadership teams and establish performance expectations and accountability. • Build leadership capability and succession depth while fostering ownership, accountability, collaboration, and continuous improvement. • Lead organizational and change-management efforts. • Partner with Human Resources on recruiting, onboarding, employee relations, performance actions, development, compensation, retention, and talent management.

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Operations, Finance, or related field required; Master's degree preferred. Equivalent education and/or experience considered. • Ten (10) plus years of progressive experience in healthcare operations, transportation, NEMT, managed care, logistics, or a related complex service environment. • Seven (7) plus years of progressive leadership experience, including experience leading leaders and complex or distributed teams. • Experience leading a large, complex or highly regulated market, client portfolio, business unit, or operational environment with financial accountability and executive client/stakeholder engagement. • Strong business and financial acumen, including P&L management, forecasting, unit economics, cost management, and translating operational performance into financial outcomes. • Deep understanding of NEMT, healthcare operations, Medicaid/managed care, provider networks, and complex regulatory and contractual environments. • Strong contractual acumen, including SOWs, pricing structures, SLAs, performance guarantees, audits, and regulatory requirements. • Strong analytical and strategic judgment, with the ability to identify root causes and emerging risks, balance competing business priorities, and translate insights into measurable action. • Executive-level communication, presentation, and relationship-management skills. • Ability to represent Modivcare with clients, regulators, state agencies, industry organizations, and senior leadership. • Ability to build and maintain strategic relationships through in-person client engagement, industry conferences, community and stakeholder events, and other external forums. • Ability to lead through complex, matrixed organizations, influence without direct authority, and drive cross-functional accountability and execution. • Change and program management skills, including leading complex, cross-functional initiatives from strategy through implementation, establishing milestones and accountability, managing dependencies and risks, and driving adoption through sustained results. • Strong strategic judgment and critical thinking skills. • Strong people leadership and talent-development capability, including leading leaders, building high-performing teams, and driving a culture of ownership and continuous improvement.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post-Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) • Bonus eligibility based on individual and company performance

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