Director, Customer Success Technology – AI Operations

🔥 12 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 37 days.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Serve as executive Product Owner for high-impact Customer Success AI initiatives • Architect and deploy Agentic AI solutions • Lead product strategy, roadmap definition, user story mapping, and deployment for digitally led client implementation/onboarding programs, automated data conversion engines, and intelligent customer journey touchpoints • Evaluate emerging AI model capabilities and embed autonomous agents into daily Customer Success workflows • Oversee centralized ecosystem management and hands-on administration for CRM, Customer Success platforms, Contact Center systems, Voice AI tools, PSA/project management software, and LMS • Establish global administration rules and maintain data architecture and hygiene • Oversee vendor management and ensure high availability and integration integrity • Design and execute strategies incorporating RPA, custom workflow automation, and embedded AI • Build automated data pipelines, cross-tool triggers, and custom event handlers • Bridge Customer Success strategies with central IT, Enterprise Applications, Data Engineering, and InfoSec teams • Translate business requirements and customer journey blueprints into technical specifications • Ensure security compliance, data governance, and alignment during enterprise PI planning • Coordinate data flows to Databricks for reporting and prevent reporting outages • Direct and mentor System Administrators, Business Analysts, and AI/Automation Engineers • Establish agile sprint discipline, code and configuration standards, peer testing protocols, and continuous development practices

🎯 Requirements

• Bachelors Degree in Computer Science, Information Systems, Software Engineering, Business Analytics, or related technical field • Master's Degree (MBA, MS in Information Systems, or Software Engineering) strongly preferred • 10+ years of progressive technical experience in CS Operations, RevOps, or Enterprise Business Systems • Minimum 3+ years of direct people management experience overseeing technical personnel (System Admins, Analysts, Developers) • Demonstrated experience in platform administration across key CS tools (CRM, Customer Success platforms, Contact Center, PSA, LMS) • Proven Product Ownership experience launching AI initiatives, custom automated playbooks, and RPA solutions • Hands-on expertise with agentic AI frameworks, automated workflow design, and generative AI integrations

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k) matching contribution of 50% of your contribution deferred on up to 6% of your compensation • Generous Paid Time Off • Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups • Professional development opportunities • Tuition reimbursement programs • Unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities • Dog-friendly HQ (US) • Weekly catered breakfast and lunch • Treadmill workstations • Zen and wellness rooms within the BRIC headquarters

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume