Senior CS Systems Administrator

🔥 3 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Work directly with executive business stakeholders and the CS Transformation team to identify high-impact opportunities • Architect scalable, enterprise-grade technology solutions across the Customer Success ecosystem • Lead end-to-end administration, implementation, and optimization of Salesforce and related Customer Success systems • Lead technical evaluation and potential greenfield rollout of dedicated Customer Success Platforms such as Gainsight and ChurnZero • Translate complex Customer Success business challenges into architectural blueprints, technical workflow diagrams, data mapping tables, and query criteria • Oversee Agile execution, including Jira epics/user stories, sprint refinement, and velocity tracking • Manage deployment pipelines, QA testing execution, and production support oversight • Configure and maintain Salesforce custom objects, Flow automation, Apex/SOQL, and dedicated Customer Success systems • Design and maintain bi-directional integrations between Salesforce, Customer Success platforms, Snowflake/BigQuery, and product telemetry • Manage platform governance, technical debt, security, permissions, release updates, and architectural scalability • Partner with Product Owners, Operations Leaders, and IT Engineering to evaluate feasibility and refine requirements • Integrate AI infrastructure and predictive automation into Customer Success workflows • Establish and execute QA frameworks, UAT, and structured sandbox-to-production deployment pipelines • Serve as the highest technical escalation point for critical bugs, data synchronization errors, and platform disruptions • Mentor junior analysts/developers and drive measurable ROI and retention outcomes

🎯 Requirements

• Minimum Bachelors in Business, Technology, or related area preferred • Master’s Degree in Computer Science, Information Systems, or related field preferred • 7+ years experience in SaaS System Administration & Enterprise Architecture • 5+ years hands-on experience administering dedicated Customer Success Platforms, including implementation or optimization experience • 5+ years experience as a Salesforce Administrator / Developer with Sales Cloud and Service Cloud • Experience architecting REST/SOAP APIs, middleware integrations, and ETL pipelines between CS platforms and enterprise CRMs • Proven track record writing technical design documents, data flow maps, and test plans in an Agile development environment • Experience leveraging AI/LLM tools and predictive analytics within CS operations • Proficiency with standard integration design, authentication, and configuration • Understanding of LLMs and other enterprise AI infrastructure and business applications preferred • Certified Administrator in Gainsight, ChurnZero, or equivalent CS platform highly preferred • Deep expertise in Customer Success operational methodologies, including health scores, churn prediction, playbooks, and CSAT/NPS • Strong proficiency in SOQL/SQL queries, data modeling, and relational database structures • Exceptional cross-functional leadership, communication, and stakeholder management skills

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k) matching contribution of 50% of employee contributions deferred on up to 6% of compensation • Paid parental leave • Generous Paid Time Off • Company-paid life and disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups • Professional development opportunities • Tuition reimbursement programs • Unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities • Dog-friendly headquarters • Weekly catered breakfast and lunch • Treadmill workstations • Zen and wellness rooms