Customer Service, T2 Ticket, English

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🔥 0 minutes ago

🏈 Alabama, Pennsylvania, +2 more states – Remote

🏈 Alabama – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Providing Tier 2 ticket-only support for various games and services • Attending client meetings, recording bugs in issue tracking software, and testing in-game • Responding to customer inquiries via multiple channels

🎯 Requirements

• Technical issues and quick, professional responsiveness to client communication in slack • Client expects white glove service replying to customers that is thorough, extremely high attention to detail • A dedicated desktop or laptop computer running Windows 11 or later • A reliable, high-speed internet connection • A high-quality headset with a noise-canceling microphone • A quiet, distraction-free workspace suitable for handling calls • Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device

🏖️ Benefits

• Commitment: 30 hours a week • Schedule: 24/7 Availability most needed Thursday - Sunday • Must pay very close attention to all the details provided by the customer. • High expectation of keeping oneself up to date with changes in information each shift as information updates frequently. • A dedicated desktop or laptop computer running Windows 11 or later • A reliable, high-speed internet connection • A high-quality headset with a noise-canceling microphone • A quiet, distraction-free workspace suitable for handling calls • Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device