Customer Support Specialist

Job not on LinkedIn

🔥 7 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Assist and guide customers to the right answers • Resolve customer concerns • Help customers understand and optimize the use of clients’ products or services • Provide phones and ticket-based customer support • Follow written workflows • Work assigned project shifts • Collaborate with the project team and respond to feedback

🎯 Requirements

• Customer service-oriented • Ability to follow a written workflow • Availability on weekdays and weekends • Friendly tone • Willingness to adjust for feedback and help the team • Willingness to take shifts when the project needs people • Dedicated laptop or desktop computer with Windows 10 or above • Quality headset • Willingness to install MSQ security software and a 2FA app on the phone • English language • Role is remote in the United States, excluding California, Colorado, New York, and Washington • Project hours are Monday–Saturday, 6:00 AM–5:00 PM Pacific

🏖️ Benefits

• Work-from-home arrangement • Flexible schedules • Opportunity to work on client project gigs • Part-time project shifts • Orientation beginning June 2026