
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
🔥 1 minute ago
🏈 Alabama, Idaho, +14 more states – Remote
⏱ Part Time
🟡 Mid-level
🟠 Senior
💕 Social Media Manager
🦅 H1B Visa Sponsor
👻 Ghost score 11%
🗣️🇫🇷 French Required
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10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
• Help market specific locations as attractive holiday destinations through a world-class marketing program and multiple platforms • Inform, engage, and inspire potential visitors through email, community forums, and social media • Perform social media engagement moderation • Provide weekend coverage • Research and source relevant answers to user questions in a timely manner • Communicate tone creatively on social media • Handle sensitive situations with care • Engage proactively across social media channels
• Social Media Engagement background • Passion for travel • Fluency in English • Excellent writing skills (grammar, spelling, punctuation) in English and French • Geographical knowledge of Ireland and places of interest on the island is a bonus • Travel experience • Ability to communicate tone creatively on social media • Empathetic approach to handling sensitive situations • Experience with Facebook, Twitter, YouTube, and Instagram • Experience with proactive engagement across social media channels • Experience with social media tools such as Conversocial is a bonus • Professional community and forum experience • Ability to research and source relevant answers in a timely manner • Dedicated laptop or desktop • Minimum of 8 GB RAM • Reliable internet connection • Willingness to install ModSquad security software • Willingness to enable two-factor authentication on the device and mobile phone • Primarily seeking individuals located in the US or Europe • Must reside outside California, Colorado, New York, and Washington for this advertisement
• Part-time schedule of 10 hours weekly • Weekend coverage required • Primarily remote work • Opportunity to work on projects for top-tier global brands • Flexible availability and willingness to pick up extra shifts at short notice are a plus
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