Tier 2 Customer Support – Luxury Jewelry, Phones & Email

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🔥 5 minutes ago

🏈 Alabama, New Hampshire, +2 more states – Remote

🏈 Alabama – Remote 🗻 New Hampshire – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Deliver exceptional customer support through inbound phone calls and support tickets • Provide personalized solutions and resolve customer inquiries with professionalism and empathy • Create a seamless experience that reflects the standards of a luxury brand • Investigate customer concerns and document interactions thoroughly • Collaborate with internal teams to ensure timely and accurate resolutions

🎯 Requirements

• Experience using Gorgias or a similar customer support platform • Comfortable delivering white-glove customer support to high-end customers via phone and email • Active listener who can gather the right information and confidently guide customers • Excellent written communication skills, including grammar, spelling, and professional etiquette • Approachable, empathetic, and able to build rapport • Tech-savvy, organized, and able to navigate multiple systems efficiently • Comfortable documenting customer interactions thoroughly and providing detailed notes • Resourceful and confident in finding answers using available documentation • Strong attention to detail and an interest in fashion, luxury retail, or fine jewelry

🏖️ Benefits

• Self-schedule 10 hours per week • Work remotely • Pick your projects • Opportunity to work with great people on cool projects for amazing brands • Equal Opportunity Employer