Customer Service Representative

🔥 18 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Moen

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏭 Manufacturing

🔧 Hardware

Construction • Manufacturing • Hardware

Moen is a manufacturer and retailer of kitchen and bathroom plumbing fixtures and related products, including faucets, sinks, shower systems, toilets, disposals, water filtration, and smart-home water monitoring and shutoff devices. The company supplies products to both consumers and professionals through retail, pro, and eCommerce channels, and provides installation support, replacement parts, and warranties.

📋 Description

• Provide customer service for product, installation, warranty, and product concern inquiries • Troubleshoot issues by gathering details, diagnosing problems, and guiding customers through step-by-step fixes • Make warranty decisions, including replacements and next steps, according to Moen standards • Use multiple systems and knowledge bases to find answers • Document every customer interaction accurately • Deliver clear, accurate, and helpful customer experiences • Develop product knowledge and improve troubleshooting skills • Complete over 200 hours of paid virtual product training • Work with a tenured teammate during onboarding to prepare for the role

🎯 Requirements

• High school diploma or GED, or a passing score on the specified assessment (a diploma or GED is needed for advancement) • Clear, confident communication and active listening • Empathy, patience, and sound judgment • Problem-solving ability and comfort working across several systems while maintaining accuracy • Basic computer skills and willingness to learn new systems and products • Experience in customer service, call centers, retail, hospitality, or technical support preferred • Experience in high-volume, metric-driven environments preferred • De-escalation and service recovery skills preferred • Familiarity with CRM systems or knowledge bases preferred

🏖️ Benefits

• Comprehensive, competitive health plans • Market-leading 401(k) program with a company contribution • Product discounts • Flexible time off benefits, including half-day summer Fridays per policy • Inclusive fertility / adoption benefits • Employee Resource Groups (ERGs) • Over 200 hours of paid virtual training • Monthly and annual bonus opportunities • Paid time off from day one • Medical, dental, and vision coverage from day one • Tuition reimbursement • 401(k) with company match up to 3% • Profit sharing • Company-provided equipment • Self-led career development program with rewarding pay increases • Annual merit increases and company bonus opportunities