Non-Clinical Case Manager

🕒 July 27

🇺🇸 United States – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 34%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Momentum Life Sciences

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🧬 Biotechnology

🤝 B2B

Healthcare • Biotechnology • B2B

Momentum Life Sciences is a provider of patient and healthcare professional engagement solutions that partners with life-science and biopharma companies to design, build, and deliver patient support programs focused on improving initiation, adherence, and persistence with complex therapies. For more than 30 years Momentum has combined human (Clinical Nurse Educators and in-home skilled nurses) and digital interventions via a platform that offers patient support, provider education (peer-to-peer clinical nurse educator programs), and in-home care services. The company reports measurable impacts including reductions in medication abandonment, increased persistency at 180 days, high NPS scores from patients and HCPs, and broader HCP awareness and confidence to start and keep patients on therapy.

📋 Description

• Provide virtual support to patients, case managers, and clinical educators through inbound and outbound calls, email, chat, and text • Explain resources available to patients and connect patients with resources online or verbally • Triage patients to clinical support and provide necessary post-call materials • Collaborate with multiple brands and virtual clinical educator teams • Engage patients with complex health conditions using empathy, emotional intelligence, trust, and rapport • Define issues, analyze customer problems, evaluate alternatives, and develop conclusions and recommendations • Manage and prioritize multiple customers, channels, requests, and tasks • Maintain knowledge of network initiatives, processes, resources, and materials • Identify and apply metrics and feedback to improve patient satisfaction • Use technology for accurate, timely, and compliant documentation while monitoring and tracking activity • Ensure activities comply with MLS, client, and industry rules and regulations • Complete AEPQC reporting and communications in a compliant and timely manner • Handle patients' Personal Health Information responsibly within compliance parameters • Work cohesively within a team to identify collaboration and process-improvement opportunities • Perform other duties as assigned

🎯 Requirements

• Associates Degree required • 2 years' experience in pharmaceutical/healthcare patient support services setting • Patient support experience in a telephonic environment, including patient assistance, reimbursement and/or oncology experience • Experience being held accountable to metrics and maintaining a high standard of work in a real-time contact environment • Advanced technology and computer skills with working knowledge of Salesforce, Genesys, Microsoft Word, Excel, and PowerPoint • Ability to navigate multiple technology platforms, computer screens, and technical components independently • Ability to quickly learn and accurately retain knowledge in numerous data entry systems • Ability to proactively identify potential issues, risks, and implementation concerns • Proficiency with the Internet and multiple screens/browser tabs • Minimum typing speed of 40 WPM • Designated workspace free from noise and distractions • Dedicated Internet access with at least 100 Mbps download and 20 Mbps upload speeds • Ability to set up MLS-provided computer equipment and connect it to the Internet via ethernet cable preferred • Must be able to read, write, and communicate fluently in English • Ability to communicate effectively with or without reasonable accommodations • Minimal travel required (>1%)

🏖️ Benefits

• Some roles may include car allowance • Eligibility to earn targeted bonus based on company or individual performance • MLS-provided computer equipment for work from home

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume