Director, Customer Engineering

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $231k - $317k / year

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Lead and develop Customer Engineers, setting expectations for technical quality, customer accountability, collaboration, documentation, and measurable outcomes • Build a culture of technical curiosity, practical problem solving, thoughtful prioritization, and reusable knowledge • Prioritize strategic customer engagements that increase realized value, resolve operational gaps, reduce displacement risk, or support broader adoption • Ensure each engagement has a clear business problem, customer sponsor, feasible solution path, success measures, and post-handoff owner • Join complex customer engagements to guide discovery, solution design, technical validation, stakeholder alignment, and outcome measurement • Define and evolve the team's engagement model, intake process, capacity planning, technical standards, delivery expectations, and handoff practices • Establish an operating cadence for reviewing progress, capacity, quality, and outcomes • Measure solutions delivered and adopted, documented customer value, recurring technical barriers removed, reusable solution patterns, product insights, and contributions to retention or expansion • Connect customer-validated needs and technical evidence to Product and Engineering • Partner with Customer Success, Implementation, Sales, account teams, and presales Solutions Engineering to coordinate ownership • Turn proven solutions into repeatable workflows, guidance, and enablement for the wider field

🎯 Requirements

• 5+ years of experience leading and developing customer-facing technical professionals • Strong Solutions Engineering, technical consulting, post-sales engineering, or comparable customer-facing experience • Technical depth in enterprise SaaS, API-based capabilities, data analysis, automation, integrations, advanced product configuration, and troubleshooting product behavior • Experience turning ambiguous customer problems into delivered solutions with clear adoption and measurable business results • Ability to coach practitioners through customer discovery, technical problem solving, stakeholder management, solution validation, and evidence-backed documentation • Strong judgment about priorities, scope, supportability, and talent development • Ability to work directly with customer executives, IT leaders, frontline operators, and account stakeholders while influencing Product and Engineering teams • Experience establishing operating models, engagement rules, prioritization frameworks, delivery standards, or other mechanisms that help a technical function scale • Strong communication and cross-functional collaboration skills • Fleet management, transportation, safety, telematics, IoT, or other physical-operations industry experience is preferred • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

🏖️ Benefits

• Restricted stock units may be included in total compensation • Health care benefits • Pharmacy benefits • Optical benefits • Dental care benefits • Paid time off • Sick time off • Short-term disability coverage • Long-term disability coverage • Life insurance • 401(k) contribution • Some interviews or new-hire training sessions may be held in person at one of Motive's global offices

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