Program Manager, Human Data Operations

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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mpathic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

mpathic is an AI-driven safety and analytics company that offers SaaS products and APIs to record, transcribe, analyze, and improve human–AI and human–human interactions in clinical, life‑science, and enterprise settings. Their offerings include speech-to-text transcription, PII redaction, behavior and checklist analytics, human-curated benchmarking datasets, red‑teaming expertise, and an Observing Agent API to add domain-informed guardrails for healthcare and medical agents. mpathic targets life sciences, clinical research organizations, healthcare providers, insurers, and HR/enterprise teams focused on empathy, safety, bias reduction, and compliance.

📋 Description

• Lead end-to-end execution of complex AI safety, evaluation, human data, and red-teaming programs • Own delivery from contract handoff and intake through staffing, execution, quality review, reporting, and customer sign-off • Serve as the operational lead for assigned delivery pods • Build project plans, staffing models, timelines, communication cadences, and risk mitigation plans • Coordinate cross-functional teams of experts, annotators, reviewers, red teamers, contractors, QA personnel, researchers, engineers, and data scientists • Monitor project performance, utilization, throughput, quality metrics, and budget performance • Manage customer expectations, delivery milestones, status reviews, and customer-facing reporting • Define quality standards, controls, annotation processes, and auditable QA systems • Build scalable operational systems that improve project visibility, quality, throughput, and efficiency • Partner with pre-sales and customer-facing teams to translate requirements into executable delivery plans • Support capacity planning, business growth, customer expansion, and operational improvements • Align Human Data, QA, Engineering, Product, Research, and Customer Success teams • Report directly to the Co-Founder/Chief Innovation Officer

🎯 Requirements

• 5+ years of program management, project delivery, operations leadership, or related experience • Demonstrated experience managing large-scale human data, annotation, evaluation, trust & safety, research operations, or expert-driven workflows • Experience leading distributed teams of contractors, reviewers, annotators, experts, or QA personnel • Experience managing customer-facing programs with executive stakeholders • Experience operating in startup or high-growth environments • PMP, PgMP, CAPM, Agile, Scrum, Lean, or equivalent project management certification strongly preferred • Experience with AI safety, LLM evaluation, red teaming, human-in-the-loop systems, or trust & safety operations preferred • Experience building scalable operational systems and quality management processes preferred • Comfortable operating with sensitive subject matter such as AI safety, red teaming, and trust & safety • Ability to translate ambiguous customer and operational needs into executable delivery plans • Ability to coordinate distributed expert workflows and manage customer expectations • Strong operational rigor, judgment, proactive risk identification, and cross-functional communication