ROI Service Administrator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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MRO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

📋 Compliance

💰 Series unknown on 2019-11

Healthcare • SaaS • Compliance

MRO is an enterprise healthcare software company that provides a Clinical Data Exchange Platform (CDXP) and modular solutions to securely curate, normalize, and exchange clinical data across providers, payers, registries, and clinical data requesters. MRO helps hospitals, health systems, ambulatory practices, and payers streamline release of information, compliance workflows, MIPS/quality reporting, ACO tracking, and clinical intelligence by connecting to hundreds of disparate EHRs, reducing administrative burden and accelerating patient-focused care delivery. The company emphasizes security and regulatory compliance and has been recognized with Best in KLAS awards for Release of Information.

📋 Description

• Receive inbound phone inquiries from requesters regarding medical records. • Answer questions regarding request status. • Ensure calls are answered promptly and courteously within prescribed standards and metrics. • Work with the Supervisor to escalate complex elevated issues. • Maintain positive relationships with hospital clients and ROI requesters, including attorneys, insurance companies, state disability offices, record copy services, peer organizations, and doctor’s offices. • Maintain strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, and facility requirements and nuances. • Participate in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement, and client/requester issues. • Access and navigate multiple EMR systems to check the status of inbound phone inquiries. • Post corrective actions in the corporate database to facilitate timely release-of-information processing. • Perform other duties as assigned by management.

🎯 Requirements

• High School Diploma or equivalent required. • Experience with MRO daily processes and model. 6 months’ experience preferred. • Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen. • Computer knowledge. • Accurate data entry skills and attention to detail. • Prior customer service experience strongly preferred. • Strong problem-solving skills. • Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters. • Ability to work effectively and independently in high volume production environments. • Demonstrated proficiency in verbal communication. • Ability to sit while using a computer for extended periods of time.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • 401(k) plan