Associate Director, Patient Navigator Strategy, US Oncology

Job not on LinkedIn

🕒 September 1

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $156.9k - $247k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 41%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

📦 Logistics

🧬 Biotechnology

Healthcare • Logistics • Biotechnology

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Define the Patient Navigator strategy, operating model, service offerings, and engagement framework • Establish Patient Navigators as the primary point of contact for patients across the individualized therapy journey • Define support across key treatment milestones through education, guidance, and non-clinical support • Establish patient education resources covering disease education, treatment expectations, manufacturing information, anticipated timelines, and other non-clinical materials • Define consent-capture requirements, approved messaging, support guardrails, escalation pathways, and clinical versus non-clinical boundaries • Partner with Data & Technology teams on technology requirements, CRM capabilities, workflow tools, reporting, and patient visibility • Establish navigator performance measures, quality standards, service metrics, and reporting requirements • Use patient and operational insights to identify trends, barriers, and improvement opportunities • Partner with Marketing, Patient Support Center of Excellence, End-to-End Therapy Operations, Legal, Privacy, Compliance, and other stakeholders • Ensure compliant implementation, operational readiness, and continuous optimization of navigator capabilities

🎯 Requirements

• Bachelor's degree or equivalent (BA/BS) • Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare organizations • Experience spanning patient services, patient navigation, patient support programs, care coordination, or related patient-facing functions • Experience designing and implementing patient support programs, patient navigation capabilities, or patient engagement models • Track record of translating patient support strategies into operational programs • Experience establishing patient support guardrails, engagement standards, consent requirements, approved messaging, and operational processes • Knowledge of patient privacy, informed consent, patient-facing communications, and compliance considerations • Strong strategic thinking and problem-solving capabilities • Excellent communication, collaboration, and stakeholder management skills • Experience leading patient navigator, patient support, care coordination, customer experience, nurse educator, or other patient-facing support organizations preferred • Experience supporting commercialization or launch of advanced therapies preferred • Understanding of oncology patient journeys, reimbursement pathways, specialty distribution models, and advanced therapy treatment ecosystems preferred

🏖️ Benefits

• Annual bonus and long-term incentive, if applicable • Medical, dental, and vision healthcare • Other insurance benefits for employee and family • Retirement benefits, including 401(k) • Paid holidays • Vacation • Compassionate days • Sick days • Remote work arrangement

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