Senior Manager, Brand Partnerships

🔥 1 hour ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $145k - $165k / year

⏰ Full Time

🟠 Senior

💃 Brand Manager

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MUSEUM OF ICE CREAM

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

🍽️ Food & Beverage

✈️ Travel

💰 Series A on 2019-09

Hospitality • Food & Beverage • Travel

MUSEUM OF ICE CREAM is a unique destination blending the fun of a theme park with the charm of a museum, offering interactive and immersive experiences centered around the theme of ice cream. It provides a magical adventure with 14+ interactive playscapes, unlimited ice cream treats, and exclusive desserts like the ice cream hotdog. Visitors can dive into world-famous attractions such as the iconic sprinkle pool, indulge in sweets and cocktails at an onsite cafe, and purchase unique products to extend the magic of their visit. Located in major cities like New York City, Chicago, Austin, Miami, Boston, and Singapore, the Museum of Ice Cream creates unforgettable experiences that celebrate ice cream and local cultures.

📋 Description

• Support the Senior Director in managing prospective brand partners from discovery through scoping, feasibility assessment, proposal development and deal handoff • Own the post-close lifecycle of national brand partnerships through final execution and wrap-up reporting • Translate signed partnership terms and deliverables into detailed project plans, timelines and cross-functional workstreams • Manage day-to-day execution, deliverables, deadlines, budgets and dependencies • Identify and resolve risks, blockers and scope changes • Coordinate execution across Marketing, Production Design, Operations, Legal and Finance • Coordinate partnerships spanning multiple Museum of Ice Cream locations • Align stakeholders on roles, responsibilities and timelines • Ensure brand, safety, legal and operational standards are met • Serve as primary day-to-day partner contact after deal close • Manage partner expectations and provide status updates • Ensure each MOIC location delivers the agreed partner experience • Directly manage three Local Activations & Partnerships Managers across Boston, Chicago and New York • Set goals, prioritize work, coach direct reports, manage performance and support professional development • Translate national partnership concepts into local playbooks, deliverables, timelines and activation standards • Guide local teams in sourcing and developing market-level partnership opportunities • Deploy local execution teams against priority activations • Partner with General Managers and Operations teams to adapt programs to local audiences and operating realities • Build post-execution recaps and performance reports • Track KPIs including revenue, attendance, visibility and guest experience • Maintain current views of in-flight partnerships, statuses and execution timelines • Identify opportunities for renewals, repeat partnerships and expansion • Create intake, evaluation, handoff and execution processes • Build repeatable partnership playbooks and templates • Identify recurring execution challenges and solve them systemically

🎯 Requirements

• 7+ years of experience in partnerships, advertising account management/client services or integrated marketing, including agency-side experience in an account management or client leadership role • Demonstrated people-management experience, including setting priorities, coaching direct reports, managing performance and leading a distributed or market-based team • Experience managing prospective and active clients across discovery, scoping, expectation setting, execution, reporting and renewal or expansion conversations • Experience translating national campaigns or partnership platforms into localized programs across multiple markets, venues or operating locations • Proven ability to manage cross-functional projects across marketing, operations, legal, and finance without direct authority over those teams • Strong project management skills, with experience building and running detailed timelines, budgets, and deliverable trackers • Excellent partner-facing communication skills, with the ability to manage relationships, expectations and difficult conversations with professionalism • Highly organized, detail-oriented, and able to manage multiple partnerships and deadlines simultaneously • Comfortable operating in a fast-paced, evolving environment, translating deal terms into clear, actionable plans • Strong relationship-building, negotiation, and communication skills • Experience leading experiential programs, events or physical brand activations from concept and client brief through on-the-ground execution • Fluency with AI-enabled sales tools and workflows, such as AI-powered lead scoring, conversational sales assistants, automated outreach and follow-up • Nice to have: Experience in experiential marketing, hospitality, entertainment, or location-based consumer businesses • Nice to have: Experience executing partnerships that span multiple markets or locations • Nice to have: Familiarity with project management tools, primarily Asana • Nice to have: Experience building partnership playbooks or operational processes from scratch • Nice to have: A passion for playful, immersive experiences and the joy of ice cream

🏖️ Benefits

• Competitive pay • Annual bonus • Stock options • 401k, with match • PTO and sick time • Medical, dental, vision • Perks including Classpass, commuter discounts, employee assistance program, and unlimited ice cream • Employee development opportunities • 16 free museum tickets per year for friends and family, with free entry for self • 50% off retail products • Ability to advance within the organization