Care Center Representative

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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MVP Health Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

MVP Health Care is a regional health insurer offering Medicare Advantage, Medicaid, individual and family plans, Child Health Plus, Essential Plans, and employer-sponsored group coverage. The company provides dental and vision add-on plans, prescription benefits, 24/7 virtual care through its Gia online portal, member services for billing and claims, and community wellness programs focused on affordable, accessible coverage in New York and nearby regions.

📋 Description

• Provide optimum customer service to maintain existing members and prevent cancellations • Take full responsibility for every call and ensure callers’ concerns are met • Handle inbound and outbound calls while adhering to hold time, talk time, after-call work, schedule adherence, and quality assurance objectives • Respond correctly to Department of Health audit calls • Act as a liaison between internal and external customers • Respond promptly, accurately, effectively, politely, and professionally to calls • Perform accurate and timely data input on all customer contacts • Simultaneously access multiple databases while addressing customer needs • Research information needed to accurately respond to customer needs • Ask appropriate questions to understand customer concerns • Explain policies and procedures on incoming and outgoing calls • Educate members about benefits and MVP procedures • Develop a comprehensive understanding of all lines of business • Use required technical skills to perform tasks efficiently • Deliver information clearly and confidently

🎯 Requirements

• High School diploma or equivalent when possessing customer service employment experience • Associate degree or college courses preferred • Minimum 1–3 years of customer service experience and/or relevant office experience required • Experience in positions requiring strict confidentiality • Strong problem-solving skills • Effective oral and written communication skills • Strong interpersonal skills and good judgment • Excellent customer service skills, accountability, and follow-through • Demonstrated PC skills using Microsoft applications • Power strip with 4 to 6 outlets with an integrated circuit breaker that cuts power to the extension cord in case of overvoltage or overheating • Bilingual Spanish-speaking skills • Excellent telephone and communication skills

🏖️ Benefits

• Growth opportunities to uplevel your career • Competitive compensation • Comprehensive benefits focused on well-being • People-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences • Opportunity to work for a recognized Best Place to Work / Best Company to Work For / Inclusive Workplace • Pre-employment criminal background checks and drug testing are part of the hiring process