Collections Specialist

🕒 August 18

🇺🇸 United States – Remote

💵 $20 - $39 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avēsis

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🛡️ Insurance

⚕️ Healthcare Insurance

🧘 Wellness

Insurance • Healthcare Insurance • Wellness

Avēsis is a company dedicated to providing comprehensive specialty benefits focused on improving access, equity, and health outcomes. Specializing in dental and vision plans, Avēsis offers flexible, affordable, and outcome-focused oral health benefits as well as vision plans that connect eye health to overall well-being. With over 40 years of experience, Avēsis is committed to personalized care and building community health networks to service government partners, commercial providers, employers, and brokers. Avēsis operates as a wholly owned subsidiary of Guardian, and leverages tailored network and product solutions to deliver accessible quality care to members, while also administering Medicaid, Medicare, and other essential benefits programs.

📋 Description

• Manage and prioritize a portfolio of delinquent accounts • Perform outbound collections activities on accounts 30, 60, 90, and 120+ days past due via phone, email, and written correspondence • Research and resolve short payments, underpayments, unapplied cash, and payment discrepancies • Investigate root causes of delinquency, including billing, eligibility, enrollment, payment application, and dispute issues • Collaborate with Billing, Cash Application, Account Management, and other internal stakeholders • Track payment disputes from identification through resolution • Document collection efforts and ensure timely follow-up and communication • Escalate complex collection issues, high-risk accounts, and unresolved disputes to management • Maintain positive customer and client relationships while improving collection outcomes

🎯 Requirements

• Associate Degree in Accounting or equivalent work experience • 2–5 years of collections or accounts receivable experience • Strong analytical, organization, and problem-solving skills • Experience managing account portfolios • Experience using AR systems and working with customers • Proficiency with Microsoft Office, including Excel, Outlook, Teams, and SharePoint • Ability to learn and navigate multiple systems and databases • Internet service sufficient for remote work: 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN • Working knowledge of accounts receivable collection practices and insurance administration processes • Understanding of AR aging, collection techniques, dispute resolution, and payment reconciliation • Preferred: experience in vision, dental, healthcare, insurance, or benefits administration • Preferred: experience with ERP, billing, CRM, or insurance administration systems • Preferred: process improvement, automation, or workflow optimization experience • Preferred: audit support and internal control familiarity • Preferred: high-volume collections experience

🏖️ Benefits

• Benefits, bonuses, and commission may be available • Medical, dental, supplemental health, life, and vision coverage for employees and dependents with no wait period • Life and disability insurance • 401(k) with company match • Tuition assistance • Paid parental leave • Backup family care • Flexible time off • Flexible dress code and work location policies • Employee Resource Groups supporting inclusion and diversity • Social responsibility and volunteering opportunities • Educational alliances with colleges • Sustainability initiatives • Skill-building and leadership development opportunities • Philanthropic opportunities