Customer Solutions Specialist III

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $19 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LoanCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

LoanCare is a company that specializes in the servicing of mortgage loans. It provides a range of services related to managing mortgage payments, customer service for loan holders, and loss mitigation strategies. LoanCare aims to support homeowners in maintaining their mortgage accounts effectively, ensuring timely payments and managing any potential financial challenges.

📋 Description

• Process and evaluate information to handle customer and client inquiries • Review consumer questions, complaints, tasks, and tickets daily • Research and respond promptly to complex customer inquiries • Track and report inquiries to the Supervisor and Manager • Work with, test, and analyze software used for consumer requests • Ensure software functions and performs as designed • Collaborate with Client Relations on client inquiries • Draft communications for internal and external parties • Assist other Specialists as needed • Assist the Supervisor with team training opportunities • Review and resolve research inquiries and customer payment disputes • Complete tasks accurately and efficiently • Maintain client reporting payoffs and manage payoff workstations • Handle complex projects and research items • Communicate trends to management for process improvements • Perform miscellaneous administrative functions • Provide backup support for the Call Center when needed • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • 5+ years of customer service experience, preferably within mortgage servicing or mortgage banking • Strong knowledge of the mortgage lending/servicing industry • Flexibility, organization, and ability to manage and prioritize daily assignments • Ability to manage time and priorities wisely • Ability to grasp concepts quickly, make sound decisions, and resolve issues • Ability to work independently with minimal direction and meet deadlines • Ability to collaborate with peers in a team environment • Effective written, in-person, and telephone communication • Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint • Ability to maintain strict confidentiality • Quiet, private home workspace • High-speed internet connection with minimum download speed of 25 Mbps and upload speed of 10 Mbps • Ability to work normal business hours and early, late, or weekend hours as needed • Overtime required as necessary

🏖️ Benefits

• Optional medical, dental, vision, life, and disability insurance • Paid holidays, vacation, and sick leave • Matching 401(k) plan • Employee stock purchase plan • Mental health resources, including free Calm memberships • Physical and emotional wellness initiatives • Employee recognition programs • Gym membership discounts • Pet insurance discounts • Employee purchasing programs • Tuition reimbursement program • Necessary equipment provided for remote work • Flexibility to work remotely • Virtual engagement and career growth resources