Enterprise Customer Enablement Specialist

Job not on LinkedIn

🔥 13 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Scotch & Soda

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🏭 Manufacturing

📣 Marketing

👗 Fashion

💰 Corporate Round on 2023-05

Manufacturing • Marketing • Fashion

Scotch & Soda is a global fashion brand that specializes in stylish apparel and accessories for men, women, and children. With an emphasis on creativity, quality, and unique designs, the brand offers a wide range of clothing including t-shirts, hoodies, shirts, pants, and outerwear. Scotch & Soda provides an engaging shopping experience online and through various retail locations, catering to a diverse customer base with various fashion needs and preferences.

📋 Description

• Own the end-to-end onboarding experience for enterprise customers, from kickoff through full go-live across all locations • Build and manage implementation project plans, including timelines, milestones, phased or location-by-location rollouts, and customer-side responsibilities • Configure and deploy POS software for multi-location environments, including payments, inventory management, pricing, reporting, user permissions, and related workflows • Lead data migration from legacy systems, including product catalogs, inventory, customer records, and pricing • Coordinate integrations with customers' existing systems, such as accounting, e-commerce, and loyalty platforms, in partnership with Engineering • Plan and coordinate hardware deployment across multiple stores, including touch terminals, receipt printers, barcode scanners, payment terminals, and cash drawers • Lead remote and on-site trainings for store staff, managers, and corporate users, and build train-the-trainer programs for larger rollouts • Serve as the primary point of contact for customer stakeholders during onboarding, run regular status meetings, and communicate progress, risks, and next steps • Identify implementation risks early, troubleshoot issues, and escalate technical problems when needed • Build and maintain enterprise onboarding playbooks, documentation, training materials, and process guides • Partner closely with Sales, Account Management, Support, Product, and Engineering, including smooth handoffs from Sales at kickoff and to Support or Account Management after go-live • Track implementation progress, milestone completion, and go-live readiness across concurrent enterprise projects • Share customer feedback and recurring pain points to help shape the product and improve the enterprise onboarding experience

🎯 Requirements

• 4-5+ years of experience in customer onboarding, implementation, professional services, or a similar customer-facing role, including at least 2 years supporting enterprise or multi-location customers • Proven track record managing complex implementations with multiple stakeholders, workstreams, and deadlines • Experience with POS systems, retail technology, fintech products, or other hardware/software implementations strongly preferred • Experience with data migration and system integrations • Comfort working with spreadsheets, data imports, and technical teams • Familiarity with POS hardware such as receipt printers, barcode scanners, payment terminals, and cash drawers • Strong project management skills • Excellent communication skills, with the ability to explain technical concepts clearly and build credibility with frontline staff and senior leaders • Strong troubleshooting and problem-solving skills, especially in live customer environments • Ability to manage multiple concurrent implementations while keeping every customer informed and on track • Comfortable working independently in a fast-paced startup environment • Willingness to travel for on-site deployments and trainings (approximately X%) • Detail-oriented, with a strong sense of ownership and follow-through • Experience in beverage alcohol retail or other regulated retail environments a plus • Experience with Intercom, HubSpot, or similar customer platforms • Background in liquor retail, beverage distribution, or independent retail more broadly • Familiarity with payments processing concepts (auth, capture, settlement, chargebacks)

🏖️ Benefits

• Competitive equity package in a VC-backed company (VMG, First Round, Lerer Hippeau) • Medical, dental, and vision coverage • 401(k) plan • Flexible PTO • Create systems, processes, and operational standards that will scale with the business • Shape the customer experience and directly influence product quality • Join a rapidly scaling business with significant long-term opportunity