Customer Education Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Runway

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

📱 Media

Artificial Intelligence • SaaS • Media

Runway is a company building foundational "Real-World Intelligence" — large models and systems that can understand, simulate and act in the visual world. It offers three main product platforms built on these models: Runway Creative, an all‑in‑one cloud creative suite for generating and editing video, images and audio for individuals and teams; Runway Dev, an AI media platform and API for developers to run models, compose pipelines and trigger workflows; and Runway Robotics, a toolkit for photorealistic simulation, policy inference and synthetic data generation powered by their General World Model (GWM-1). Runway also publishes research (e. g. , GWM-1, Gen-4. 5 video model) and serves both individual creators and enterprise customers.

📋 Description

• Write, update, and maintain Help Center articles covering product features, billing, policies, and troubleshooting • Coordinate with engineering and product to publish articles before feature launches • Audit Help Center content for accuracy and discoverability using support-ticket trends and user feedback • Create and maintain FAQs, quick-start guides, and troubleshooting flows • Draft scripts for Runway Academy video tutorials, walkthroughs, and course modules • Create supporting assets, prepare recording materials, and help publish and organize Academy content • Build and maintain templates, prompt guides, and project starters across Runway tools • Support office hours, webinars, and live Q&A production and publishing • Keep Help Center and Academy content consistent and cross-referenced • Track article engagement, search deflection, and CSAT; flag content gaps • Work with legal to ensure usage policies and terms are accurately reflected in customer-facing content

🎯 Requirements

• 2-3 years of experience in technical writing, documentation, education content, or a similar role at a software or SaaS company • Ability to translate complex product features into clear, user-friendly language across articles, scripts, and guides • Experience shipping documentation on tight timelines with cross-functional dependencies • Comfort with help center platforms such as Zendesk, Intercom, or similar, and content management systems • Familiarity with video content production and structuring educational content • Strong editorial judgment • Organized and autonomous working style • Familiarity building with LLMs to streamline and automate processes • Nice to have: experience with AI or creative tools • Nice to have: background in or passion for video, design, animation, or related creative fields • Nice to have: experience using support data to prioritize content work • If located in the US, authorization to work in the US is requested on the application form

🏖️ Benefits

• Equal opportunity to succeed • Compensation package including salary • Remote work across the US • Offices in NYC, San Francisco, and Seattle • Future contact about job opportunities for up to 4 years with consent