Customer Quality Specialist

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $22 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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YETI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🏭 Manufacturing

🛒 Retail

🛍️ eCommerce

Manufacturing • Retail • eCommerce

YETI is a company renowned for its high-quality coolers and outdoor lifestyle products. Founded in 2006, YETI initially focused on creating durable coolers that can withstand rugged outdoor adventures. They have since expanded their product lines to include drinkware, bags, outdoor living essentials, and various other accessories designed to enhance outdoor experiences. YETI is committed to designing products that are built for the wild, offering innovative solutions that are perfect for camping, fishing, hunting, and other outdoor activities. They also provide personalized and corporate sales options, emphasizing both functionality and style in their collections.

📋 Description

• Perform Quality Assurance reviews of internal team and external partner interactions and provide actionable feedback • Lead QA calibration sessions with global partner teams to drive scoring consistency and alignment with quality standards • Support continuous improvement of the QA program through QA form redesigns, process enhancements, calibration programs, and quality-focused projects • Leverage performance trends and feedback to recommend improvements • Monitor and respond to inquiries submitted through the QA Callouts process • Assist cross-functional teams in reviewing workflows, knowledge content, and training documentation • Analyze quarterly QA performance data across global regions, identify trends and opportunities, and present findings and recommendations to stakeholders • Partner with leadership and operational teams to drive quality initiatives and improve performance outcomes • Maintain accurate QA documentation, reporting, and records

🎯 Requirements

• High school diploma required • College coursework or technical training preferred • At least 2 years of customer service experience • Experience in Quality Assurance, quality monitoring, auditing, or customer experience programs preferred • Experience working in a fast-paced environment while managing multiple priorities and deadlines • High ownership and ability to execute complex assignments with limited direction • Excellent written and verbal communication skills • Proficiency with Microsoft Office, CRM tools, and quality monitoring platforms • Strong analytical skills with the ability to interpret data, identify trends, and deliver meaningful insights • Ability to analyze, evaluate, and effectively communicate project and program performance • Strong organizational skills and attention to detail • Ability to communicate observations, performance, and concerns to leadership • Experience working cross-functionally within matrixed organizations • Ability to work independently and remain focused, reliable, and productive in a remote work environment • Demonstrated ability to influence without direct authority • Passion for continuous improvement and driving enhancements to customer experience and quality programs

🏖️ Benefits

• Benefits and perks offered by YETI (specific details provided via the linked benefits page) • Equal opportunity employer • Disability accommodations available during the selection process