Customer Account Specialist

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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brightwheel

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 $55M Series C - Brightwheel on 2021-02

Education • SaaS • B2B

brightwheel is an all-in-one childcare and early education management platform that helps preschools, childcare centers, in-home caregivers, camps, Montessori programs and multisite operators manage billing and payments, enrollment and admissions, attendance and check-in, staff scheduling and payroll, family communication, curriculum and assessments, CACFP/health checks, and reporting via a mobile-first SaaS app used by administrators, teachers, and parents.

📋 Description

• Engage prospective and existing customers to understand needs and recommend brightwheel solutions • Conduct high-volume outbound outreach and discovery • Run tailored live product demonstrations via Meets • Own the full pipeline from lead generation and qualification through demos, closing, retention, and renewal • Work proactively with at-risk and cancellation-risk accounts to diagnose concerns and retain customers • Achieve monthly revenue, retention, demo, activity, and unit goals • Use Salesforce to manage outreach, pipeline, and follow-ups • Learn the competitive landscape and position brightwheel based on customer needs • Review calls and demos with managers and peers to improve sales skills

🎯 Requirements

• Experience in customer success or account management • Experience working with frustrated customers • Proven track record of hitting or exceeding challenging goals in a performance-visible environment with constant performance assessments • Comfort with high-volume/high-velocity sales, including 70+ calls per day • Experience with high phone-volume activity • Experience working remotely • Experience with multiple workflows • Exceptional ability to identify customer challenges and solutions and overcome objections • Excellent communication, organizational, time-management, and prioritization skills • High comfort with ambiguity • Preferred: Salesforce, Zoom, basic Excel/Sheets, startup environment, and early education experience • Must be authorized to work in the United States

🏖️ Benefits

• Equity opportunities • Comprehensive medical, dental, and vision coverage • Generous paid parental leave • Flexible PTO • Local retirement or savings plans, such as 401(k) in the U.S. • Pay equity commitment • Diverse and inclusive workplace