Defined Contributions Customer Solutions Specialist

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Handle inbound calls and provide financial education on complex retirement-related questions • Answer questions about investment and payment options available to plan participants • Offer guidance on appropriate tools and services • Provide information and guidance around the effects of plan distributions, loans, investment choices and specific plan rules • Work independently to troubleshoot and research issues and develop solutions • Process transactional support for plan participants • Provide guidance on qualified and non-qualified retirement plan benefits

🎯 Requirements

• Possess FINRA SIE Certification and able to acquire FINRA Series 6 License and 63 License within 6 months of hire • Demonstrate Defined Contribution or Qualified Plan experience • Experience in customer Service, and/or financial services • Possess analytical skills for problem solving and ability to troubleshoot basic technical problems • Be detail oriented with a high degree of accuracy and personal accountability • Able to work in high pressure environment with seasonality high volume • Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information • Demonstrate sustained confidence and resilience during difficult interactions • Possess ability to ask relevant probing questions to better assess customer needs • Use data to persuade and influence customers to objectively guide them • Demonstrate active listening to customers to understand both articulated and unarticulated needs • Must have work authorization that does not, now or in the future, require visa sponsorship in the Employing Country • Successful completion of a background check, as applicable to the position • Able to participate in video interviews with camera on • May require occasional travel to a physical office location

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education & training • Bonus and/or incentive eligibility determined by role and level