Customer Education Specialist

🕒 September 1

🇺🇸 United States – Remote

💵 $60k - $79k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AlphaSense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Debt Financing on 2022-06

Consulting • Healthcare • Marketing

AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.

📋 Description

• Join Product and Product Marketing GTM meetings • Own meeting notes and action items • Translate roadmap and launch updates into clear asset requirements for the Customer Education team • Coordinate execution across In-App, LMS, Help Center, vILT, Certification, and other education channels • Determine which channel content belongs in and when it needs to ship • Use AI tools to automate repetitive work, accelerate content production, and reduce manual overhead • Build and maintain templates, trackers, and workflows as a single source of truth • Keep Product, Product Marketing, and Customer Education stakeholders aligned as roadmaps and launch timelines shift • Flag risks and conflicts early • Support day-to-day execution of education initiatives • Ensure deadlines are met and priorities remain visible

🎯 Requirements

• 1-2 years of experience in customer education, project coordination, program management, or a related field • Highly organized, with a natural instinct for building process, templates, and systems • Comfortable using AI tools to build and automate • Eager to apply AI to content and workflow challenges • Strong communication skills and ability to synthesize fast-moving, ambiguous information into clear next steps • Curious about product and comfortable with Product and Product Marketing stakeholders • Ability to execute against defined processes • Ability to seek guidance on prioritization or strategy when needed

🏖️ Benefits

• Performance-based bonus may be offered • Equity may be offered • Generous benefits program • Reasonable accommodation for qualified employees with protected disabilities, as required by applicable laws • AlphaSense never asks candidates to pay for job applications, equipment, or training