Customer Data Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $52.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FMX

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

🏥 Healthcare

🏨 Hospitality

Manufacturing • Healthcare • Hospitality

FMX is a leading provider of facilities and maintenance management solutions, designed to streamline processes, increase asset productivity, and deliver actionable insights for optimal operational efficiency. FMX caters to a wide range of industries including K-12 education, higher education, municipal government, manufacturing, restaurants, property management, healthcare, and religious organizations. Their comprehensive software features modules for facilities management, maintenance management, work order management, preventive maintenance, equipment maintenance, and inventory management. With a focus on ease-of-use and customer support, FMX helps organizations of all sizes optimize their maintenance operations and reduce costs, making it a reliable choice for facility management needs across various sectors.

📋 Description

• Act as a data migration subject matter expert on the Customer Success team • Complete end-to-end customer data migrations from external software sources into FMX • Extract and transform source data using Excel, Power Query, AI, and other tools • Serve as the primary source for customer data questions during implementation • Understand and prioritize customer data needs • Attend customer-facing meetings with Implementation and Retention teams • Lead technical, module-based product trainings for customers • Follow project priorities and meet completion deadlines • Maintain and increase client satisfaction through professional service • Collaborate across Customer Success Support, Implementation, and Retention teams • Improve processes and use emerging AI technologies

🎯 Requirements

• Bachelor’s degree from an accredited university • Advanced Microsoft Excel skills • High level of AI fluency and openness to learning data transformation technologies • Creativity using intelligent automation tools • Ability to manage a high volume of projects and meet deadlines • Comfortable hosting customer-facing meetings • Exceptional attention to detail, communication, time management, and organizational traits • Self-motivation and ability to thrive in a fast-paced, competitive environment • Familiarity with FMX, Microsoft Excel, Slack, Zendesk, Google Suite, Claude, and Notion AI • Work authorization/location anywhere in the US

🏖️ Benefits

• 100% company-paid health, dental, and vision insurance • Long- and short-term disability insurance • Life insurance • Remote-first work arrangement with office access as needed • Annual all-company event • Free snacks, beverages, and office kegerator • Company-sponsored laptop and headset • Up to $500 home office stipend for equipment, furniture, and accessories • $60/month home internet stipend • Generous PTO and UTO policies • Flexible schedule • Casual dress • Collaborative culture and work/life balance