Customer Data Specialist

🕒 August 29

🇺🇸 United States – Remote

💵 $52.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FMX

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

🏥 Healthcare

🏨 Hospitality

Manufacturing • Healthcare • Hospitality

FMX is a leading provider of facilities and maintenance management solutions, designed to streamline processes, increase asset productivity, and deliver actionable insights for optimal operational efficiency. FMX caters to a wide range of industries including K-12 education, higher education, municipal government, manufacturing, restaurants, property management, healthcare, and religious organizations. Their comprehensive software features modules for facilities management, maintenance management, work order management, preventive maintenance, equipment maintenance, and inventory management. With a focus on ease-of-use and customer support, FMX helps organizations of all sizes optimize their maintenance operations and reduce costs, making it a reliable choice for facility management needs across various sectors.

📋 Description

• Act as a data migration subject matter expert on the Customer Success team • Complete end-to-end customer data migrations from external software into FMX • Extract and transform source data using Excel, Power Query, AI, and other tools • Serve as the primary resource for customer data questions during implementation • Understand and prioritize customer data needs • Attend customer-facing meetings with Customer Success Implementation and Retention teams • Become an expert in FMX and lead technical module-based customer trainings • Adhere to project priorities and completion deadlines • Establish and increase client satisfaction through professional service • Collaborate cross-functionally with Customer Success Support, Implementation, and Retention teams • Continuously improve processes and use emerging technologies such as AI tooling • Dedicate approximately 70% of time to data migrations, 20% to customer meetings, and 10% to product trainings

🎯 Requirements

• A Bachelor’s degree from an accredited university • Advanced Microsoft Excel skills • Exceptional communication, attention to detail, time management, and organizational traits • Openness to learning data transformation technologies, including a high level of AI fluency • Creativity using intelligent automation tools for repetitive tasks • Ability to manage a high volume of projects and meet deadlines • Comfortable hosting customer-facing meetings • Self-motivation and ability to thrive in a fast-paced, competitive environment • Experience with FMX, Microsoft Excel, Slack, Zendesk, Google Suite, Claude, and Notion AI

🏖️ Benefits

• 100% company-paid health, dental, vision insurance, long and short term disability, and life insurance • Remote-first work arrangement with office access as needed • One all-company event per year • Free snacks, beverages, and office kegerator • Company-sponsored laptop and headset • Up to $500 home office stipend for equipment, furniture, and accessories • $60/month toward home internet connection • Generous PTO and UTO (unplanned time off) policies • Flexible schedule • Casual dress environment • Collaborative culture and close-knit team • 401(k)