Customer Enablement Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ncontracts

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

☁️ SaaS

📋 Compliance

🏦 Banking

💰 Private Equity Round - Ncontracts on 2015-05

SaaS • Compliance • Banking

Ncontracts is a provider of integrated risk and compliance management software and services focused on financial institutions. Their SaaS platform offers enterprise risk management, compliance management (including AI-powered regulatory research and complaint categorization), vendor/third‑party risk management, audit and findings management, business continuity, cybersecurity assessments, and lending compliance (CRA, HMDA, 1071). Ncontracts serves banks, credit unions, mortgage lenders, fintechs and wealth managers, combining attorney-created knowledge bases, AI tools, and implementation/support services to help institutions manage regulatory obligations and third‑party risk.

📋 Description

• Create and maintain on-demand courses, learning paths, and certification content within Skilljar • Develop instructional content translating complex product features into accessible learning experiences for a financial services audience • Audit LMS content for accuracy following product updates, releases, and feature changes • Support LMS strategy execution and course architecture decisions • Write, publish, and maintain knowledge base articles, how-to guides, and troubleshooting content within Gainsight • Create and moderate community content, including posts, responses, and engagement content • Review knowledge base content quarterly to identify gaps, outdated articles, and improvement opportunities • Support customer-facing product launch and release communications, including emails, Pendo modals, community posts, and other communication vehicles • Execute communication and adoption strategy, ensuring content is accurate, on-brand, and delivered on schedule • Coordinate ongoing customer lifecycle communications with the Senior Customer Enablement Specialist and CS Ops • Support customer-facing webinars and enablement sessions, including preparation, logistics, and follow-up • Assist with video and interactive content using Parta and Camtasia • Collaborate with the Senior Customer Enablement Specialist, Digital Enablement Strategist, CS Ops, and Product teams • Participate in launch and release planning, contributing the customer enablement perspective

🎯 Requirements

• 3+ years of experience in a customer enablement, technical writing, content creation, or customer success environment within a SaaS organization • Strong written communication skills • Experience creating instructional or educational content, including knowledge base articles, how-to guides, or e-learning modules • Ability to manage multiple projects simultaneously, meet deadlines, and maintain attention to detail in a fast-paced environment • Collaborative working style with a track record of cross-functional partnership • Bachelor's degree in a relevant field or equivalent professional experience (preferred) • Experience with Skilljar or a comparable LMS platform (preferred) • Experience with Gainsight, Salesforce Experience Cloud, or a comparable community or knowledge base platform (preferred) • Familiarity with customer communication tools such as ChurnZero or comparable platforms (preferred) • Experience with video or interactive content creation tools such as Parta or Camtasia (preferred) • Experience in financial services, fintech, compliance, or regulated industry SaaS environments (preferred)

🏖️ Benefits

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance • Company-paid Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401(k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • Fun, fast-paced work environment