Customer Intake Specialist – Extended Coverage Representative

Job not on LinkedIn

🔥 13 hours ago

🐊 Florida, New Jersey, +4 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medical Guardian

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Medical Guardian is a company that specializes in providing medical alert systems for seniors and individuals with specific healthcare needs. They offer a range of on-the-go and in-home alert devices designed to ensure the safety and independence of their users. Their products include mobile alert devices with long battery life and extensive signal range, as well as in-home systems with state-of-the-art features such as fall detection. Medical Guardian aims to help customers live without limits by providing reliable emergency response technology that is ranked highly on numerous review sites. Since 2005, they have been committed to quality service and safety, certified by industry-leading standards.

📋 Description

• Input new orders arriving via phone, fax, or email into the customized system • Verify information contained on order forms • Communicate with customers or referring sources as needed • Navigate healthcare portals to find customer information needed during the intake process • Enter orders and relevant information into the customized system • Correct existing customer records when notified of changes • Cancel customer accounts or services when needed • Answer daily calls and emails from customers and care managers • Monitor varying queues for new orders, customer record updates, service cancellations, and other intake communications • Critically read communications to determine the required action before processing tasks or entering data • Identify missing or incorrect information and take steps to correct and process orders • Answer inbound evening calls from members who wish to opt in to eligible Medicare Advantage services • Work independently and maintain productivity during evening hours with limited or no direct managerial support • Collaborate across the Intake team and other departments

🎯 Requirements

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. • Minimum associate degree in healthcare related field (preferred) • Proficiency in the Microsoft Office suite of applications required • Ability to type at least 40 WPM • Must complete daily tasks assigned • Must be detail oriented • Ability to adapt to changes • Intelligent individual with excellent oral and written communication skills • Critical thinker - ability to decipher when things are missing or incorrect • Accurate and organized - heavy data entry of important information • Friendly phone demeanor - will be in direct contact with both customers and referring sources • Team player - will work on the Intake team as well as with other departments daily • Punctual and reliable with a professional appearance and demeanor • Compliance with HIPAA guidelines required

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation & Public Holidays) • Short Term & Long Term Disability • Retirement Plan (401k)