Senior Scaled Customer Education Specialist

🕒 September 3

🇺🇸 United States – Remote

💵 $80.6k - $122k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Build, deliver, and facilitate cohort-based one-to-many programs for customers • Guide customer groups through structured learning journeys from onboarding through advanced product adoption • Design innovative experiences connecting physical and digital assets with live sessions and Community experiences • Produce and adapt training materials according to team standards, brand guidelines, product changes, and audience needs • Leverage internal and external tools and platforms such as Samsara Community, in-house AI tools, and Slido • Demonstrate expertise across the Samsara platform and answer customer questions during live sessions • Manage live session logistics, including registration, delivery, Q&A facilitation, polling, and post-session follow-up resources • Collaborate with CS Scale and the Education team to shape live-training content and share customer feedback • Identify knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming • Champion and embed Samsara’s cultural principles while scaling globally and across new offices

🎯 Requirements

• Excellent communication, presentation, and facilitation skills • Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences • Excellent interpersonal skills • Ability to build digital learning assets, including video tutorials, job aids, and presentation decks, using AI models, authoring, and editing tools • Working grasp of instructional design and learning objectives • Self-directed and analytical • Ability to analyze engagement and impact data and iterate content • Strong prioritization, organization, and detail-orientation skills • Comfort working independently and as part of a team • 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model • Familiarity with webinar and virtual classroom platforms and tools • Experience with LMS and Community platforms and customer education content development tools • Background in SaaS product training

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Above-market total compensation • Flexible working model • Remote work support where aligned with operational requirements